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Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 3.91 (805 reviews)

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3.91

Based on 805 reviews, last reviewed 2nd Sep 2026

62% decrease in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

56%

20%

10%

11%

Latest highest rating:

5

Great service great service yes yes yes yes amazing... Great service great service yes yes yes yes amazing service Reviewed on: 2nd September 2026

Latest lowest rating:

1

Really poor customer service Up until yesterday I had nothing but good things to say about Lloyds. I changed from another high street bank eight years ago and everything had been ... Read more Reviewed on: 20th August 2026

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About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

Lloyds Bank Classic Account reviews (805)

Review of the Lloyds Bank, Classic Account:

Switch from Lloyds at all costs

Awful app. Awful customer service. Awful everything. Awfiln company. Avoid. Avoid. Avoid. Reviewed on: 10th July 2019

no problems

i have been with them for over 30 years and never had a problem they can't solve quickly Reviewed on: 12th February 2017

Always been great!

Always been a great bank to keep my money with, have used for many years. Reviewed on: 12th February 2017

Great and reliable

I've banked with Lloyd's since I was 16 years old I've never had a problem with them and they are always very professional and put their customers first! There is no other bank I would bank with! Reviewed on: 12th February 2017

Poor survice

The day to day survice is poor and getting poorer as the bank is reducing the services they offer to customers Reviewed on: 12th February 2017

Useless

My experience with Lloyds isn't a happy one without going in to detail, since the split frim the TSB the customer service had got awful so much so I have now changed my account. I absolutely hate having to call them up because the people on the phone can't understand me and vice versa the connection isn't very good either. In branch the staff are unhelpful and don't seem to know what there doing I always end up having to speak to a manager and the service is always slow. Reviewed on: 12th February 2017

Poor Customer service

Customer service is very poor. Staff are rude and unhelpful and resolution of complaints is terrible Reviewed on: 12th February 2017

Great for normal customer

For a normal basic day to day customer lloyds are great. I was hesitant when lloyds and tsb separated but so far so good. I have only ever had one issue with lloyds and they apologied and compensated me. Reviewed on: 12th February 2017

Great service

I feel the daily offers are a great addition and that it's easy to navigate Reviewed on: 12th February 2017

always helpful in my branch

always helpful in my branch, always sorted out what I wanted Reviewed on: 11th February 2017

Easy to use online, Fair rates

I use this bank as my main account and it is easy to log in, transfer money ect. Rates aren't the best but all current accounts are about the same these days! Reviewed on: 10th February 2017

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