Write a review

Go to business site

Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 3.96 (797 reviews)

View other Lloyds Bank products

3.96

Based on 797 reviews, last reviewed 31st May 2026

30% increase in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

56%

20%

10%

11%

Latest highest rating:

5

Lifetime user of Lloyds. Lifetime user of Lloyds. They are a good bank - they explain credit products fully and all staff on hotlines and in branch that I’ve dealt with has be... Read more Reviewed on: 31st May 2026

Latest lowest rating:

1

Lloyd's bank stole from my account! Lloyd's bank stole money out of my account without my authorisation, they put me in debt of thousands of pounds.. I will never forgive them for what t... Read more Reviewed on: 25th April 2026

Read all reviews See your review

About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

Lloyds Bank Classic Account reviews (797)

Review of the Lloyds Bank, Classic Account:

Switch from Lloyds at all costs

Awful app. Awful customer service. Awful everything. Awfiln company. Avoid. Avoid. Avoid. Reviewed on: 10th July 2019

Dreadful bank with no sense of Loyalty to customers

I was with Lloyds for 35 years, during which time I tried to leave on myriad occasions, but was persuaded to stay each time, as they appealed to my sense of loyalty. Then one day without any explanation, they closed my account. I complained and ask for explanation, but the only one I got was that it had to do with my other nationality (I'm Persian by birth). They really are the worst bank I've ever had the misfortune of banking with. Reviewed on: 17th May 2016

Never gone anywhere else

I have always been with this bank and had no issues or problems. When i have needed any support or information on banking they was there to guide and help. Reviewed on: 8th May 2016

Easy and convenient

Online services are great - I can do pretty anything on my account online from the comfort of my home Reviewed on: 24th April 2016

Basic services no interest given

Recently this account has been downgraded to no interest at all. This is to encourage you to have their fee paying account. Not a good move Reviewed on: 24th April 2016

Average and Average

No special rates or facilities here, just a reduced overdraft since Lloyds dropped it's TSB partner. High tariff just for being slightly overdrawn (£6) and high interest rates. One feels they are getting their money back form bad loans and a recession started overseas...disgusting. Customer Service is OK and I like the new quick deposit machines.All very average however otherwise. Reviewed on: 21st April 2016

Difficult to leave

I previously used Lloyds as my secondary current account, however I decided to close my account after I decided their product no longer suited me. In order to close the account and retrieve my remaining funds I had to visit the bank itself, where the representative I spoke to really made it hard for me to claim back my money (not sure why it couldn't just be given to me on the spot, it just seemed overly awkward). As this was a few years back I'm hoping their customer service has improved since. Reviewed on: 28th March 2016

Just great!

They are always very helpful when contacting the bank about something that has gone wrong and are always very quick and professional to sort anything out. A good solid dependable service from a top bank. Reviewed on: 28th March 2016

Best Bank around - Their online service is great!

Good bank, good rates, good customer service and excellent online banking! Reviewed on: 28th March 2016

customer service lax

i had a complaint regarding a problem I had still not been contacted after four emails and been with them years very disappointed in the customer service lately and the few people they have in branch Reviewed on: 28th March 2016

Lazy Customer Serivce in Call Centre

I moved house almost three years ago, and changed my bank address at the time. When I didn't receive a new bank card this January, when my old one expired, I called up Lloyds and they promptly cancelled the card and issued a new one. I asked to check my address, and they confirmed it was correct. Two weeks later, no card. I called again, and this time the guy checked my address and said it had never been updated properly. Almost three years ago, somebody updated my residential address but didn't think to update my mailing address. I then had to go into branch to change my address and re-order my bank card. I was told each time my PIN wouldn't change, but when the new card finally arrived, it had a new PIN number. Overall, lazy service. Reviewed on: 28th March 2016

Do you have a different Lloyds Bank product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Student Current Account
from RBS 4.07 from 13 reviews
Current Account
from Smile Bank 4.55 from 111 reviews
Graduate Current Account
from Bank of Ireland 0.00 from 0 reviews

Want to see more from Lloyds Bank?

Easy Saver
from Lloyds Bank 4.55 from 74 reviews
Cash ISA
from Lloyds Bank 4.51 from 74 reviews
Club Lloyds Current Account
from Lloyds Bank 4.49 from 677 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub