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Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 3.96 (797 reviews)

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3.96

Based on 797 reviews, last reviewed 31st May 2026

30% increase in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

56%

20%

10%

11%

Latest highest rating:

5

Lifetime user of Lloyds. Lifetime user of Lloyds. They are a good bank - they explain credit products fully and all staff on hotlines and in branch that I’ve dealt with has be... Read more Reviewed on: 31st May 2026

Latest lowest rating:

1

Lloyd's bank stole from my account! Lloyd's bank stole money out of my account without my authorisation, they put me in debt of thousands of pounds.. I will never forgive them for what t... Read more Reviewed on: 25th April 2026

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About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

Lloyds Bank Classic Account reviews (797)

Review of the Lloyds Bank, Classic Account:

Switch from Lloyds at all costs

Awful app. Awful customer service. Awful everything. Awfiln company. Avoid. Avoid. Avoid. Reviewed on: 10th July 2019

A very happy "basic" customer

Very easy to access (website, app), easy to contact and resolve issues, helpful staff on the phone and in branch. Reviewed on: 26th February 2025

Great Lloyds experience

Always answer calls quickly and swiftly sort out any issues with respect. Great customer service every time. Reviewed on: 26th February 2025

The account is fine.

The account is fine. I have been with Lloyds forever. It was my first bank because my parents banked there and opened my account there. It's a fairly standard current account. No bells and whistles. It does what it says on the tin. I have only come across problems when my debit cards don't work. This happened quite a few times. The staff in branches were usually helpful but it was the phone lines that were awful. They just didn't want to listen and showed no empathy at all. They also treated me like an idiot - very frustrating when I've worked in Banking for over 12 years and am actually a Product Manager for cards...I would dare say, I know what I am talking about. Reviewed on: 26th February 2025

Disgusted at how all the branches have closed and no...

Disgusted at how all the branches have closed and no sign of the banking hubs we were promised Reviewed on: 26th February 2025

Good service on app.

Good service on app. Fairly reliable. Reviewed on: 26th February 2025

Brilliant Customer Service

Whenever I have needed to contact Lloyds Bank by telephone, everyone has been really lovely to speak too and have always been able to help me and resolve any issues there and then. Reviewed on: 26th February 2025

I've only been with the bank 18 months.

I've only been with the bank 18 months. But I have visited my local branch a few times and the staff have been very friendly and resolved my requests promptly. The App is also very easy to use, being user-friendly and fast. Reviewed on: 26th February 2025

trustworthy

solid bank, good website, and info is relevant Reviewed on: 26th February 2025

Good customer experience.

Good customer experience. Easy banking Reviewed on: 26th February 2025

Online banking

Very easy to use on web site and always you can get advice and help if neaded Reviewed on: 26th February 2025

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