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Lloyds Bank: Travel Insurance reviews

Name: Travel Insurance
Rating: 1.51 (49 reviews)

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1.39

Based on 49 reviews, last reviewed 31st Jan 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

12%

4 star

3 star

86%

Latest highest rating:

5

Excellent value for money with combined benefits. Excellent value for money with combined benefits. Very easy to claim money in the account within same week. Reviewed on: 23rd May 2024

Latest lowest rating:

1

Avoid Allianz/Lloyds Packaged Cover - Useless never claimed in 25yrs . Had to cancel travel plans due to unforseen work commitments but apparently "If we do not state that something is covered, yo... Read more Reviewed on: 31st January 2025

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About this product

Do you buy travel insurance before going abroad? There are hundreds of different travel insurance policies on the market, all designed to help you stay protected while travelling...and giving you piece of mind, whether you're enjoying a sun swept beach or on an adverture-packed holiday. But with so many different policies to choose from, finding the right policy for you can be quite confusing. Reading our Lloyds Bank travel insurance reviews can help you find out what other travellers have to say. You can also write your Lloyds Bank travel insurance review too!

Lloyds Bank Travel Insurance reviews (49)

Review of the Lloyds Bank, Travel Insurance:

Lloyds Axa Insurance horrific experience

I have been with Lloyd’s since I was 18 years old. I always thought that having the platinum account was great but I had never had to claim. This year, I was on holiday with my family skiing in France. I got engaged whilst we were there and everything was great until sadly a few days into the holiday, my dad passed away in his sleep. It was a horrendous shock and we had to get home. As soon as we were back, there was a lot to do including completing our claim with Lloyd’s. We gave everything we could give as evidence of what had happened. It is now 6 months later and they have been slow to come back to us, asking us for more information even though this had been given to them and querying everything we had claimed for. They ended up settling for a small amount of the claim with no explanation. The amount they settled was incorrect based on what they had said they had settled on plus they had ignored majority of the claim. How I see it, is that they had settled the minimum of what they thought they could get away with in the hope that we didn’t get back in contact with them. At the hardest time of life, something like this shouldn’t have added to the high levels of stress we were already experiencing. I have chased but not heard back at all. So disappointing. Reviewed on: 23rd August 2020

TERRIBLE AND VERY WORRYING

If you bank with Lloyds and use their Allianze Assistance travel insurance please read these reviews! It appears they simply don’t payout or deal with enquiries satisfactorily. I have a badly damaged suitcase, done when being handled by P&O on disembarkation, Filled in the necessary paperwork at the docks and was told to claim on insurance. My claim was refused and very weak excuse given, they have no managers so you can’t escalate a claim., so come up against a brick wall. Why are Lloyds Bank using such a terrible company to insure their customers? My claim is only for a suitcase, but what about poor people who need hospital treatment? Reviewed on: 8th July 2023

Waiting for a test your medical insurance is suspended

If you are waiting for a test or a scan, your medical insurance is suspended!!! As you may need to wait for months or years under the NHS you are wasting money on this policy. These conditions need to be in CAPITAL LETTERS in any communication from Lloyds Platinum as this was not the case with the previous underwriters. Reviewed on: 30th June 2023

Disgusting behaviour by Allianz insurance, Lloyds need to step in and change something

travelled to Munich November 2022, bags never arrived, made claim via Lloyds bank and Allianz, all requested documentation sent, acknowledgement of claim 4/5/23. Spoke with numerous agents, told constant lies, passed from person to person no outcome, escalated 3 times, no further forward, on hold to complaints for hours on end, emails not answered and trying to legitimise me being out of pocket and not paying what is rightfully mine. Disgusting experience and will now have to purchase other insurance for further travel. Reviewed on: 15th May 2023

SCAM

3 years I am. Member of club and paying 20 pounds per month. I opened case for only one claim. They don't help you. They ask same question alwasy sending emails, asking same paperworks, and never nothing happening. Absolutely scam. They not real. They don't help. At the 4 months my claim. Still playing with you. I thing this company scam Reviewed on: 20th March 2023

watch out for the small print!!

The Lloyds Bank website says that the Platinum Account Travel Insurance covers cancellations and missed departures. If you read the small print it says that you are not covered unless you have actually checked in. when the flight is cancelled. It specifically excludes online check-in - it has to be a physical check in. There are two problems here. Firstly if you have no bags you don't check in at the counter so if the flight is cancelled while you're in the departure lounge you are not covered.because they require a paper boarding card as one of the required documents.you have to submit. Secondly, .you can't actually check in at the desk more than 2 hours before departure. So if the flight has already been cancelled (through bad weather eg) then you can't check in at all, and you cannot make a claim. So if you miss your connecting flight and you have no comeback. I know - my flight from Isle of Man to catch a long-haul connecting flight at Heathrow was cancelled. So I had to buy a new ticket at great expense and could not make a claim. I've banked with Lloyds for 53 years and pay a monthly fee of £15. NOT ANY MORE! Reviewed on: 17th March 2023

Not fit for purpose

I have asked this new insurance company on 2 occasions for advice and both times they do not know and refer me to their t and cs. They do not know what their customers are covered on and this seems like a cheap option for Lloyds to perhaps encourage Gold account customers to upgrade as this Travel insurance is useless and not fit for purpose. The previous company was much better so why did Lloyds change???? Money perhaps??? Certainly not in their customers interest or benefit. Reviewed on: 30th January 2023

Left me for dead in Mexico

Told me they won't pay or help because the local clinics over prescribed. While that may be the case they offered no help or alternative. Worst travel insurance company ever. Avoid it might cost you your life. Reviewed on: 19th January 2023

Disgusting treatment

Lloyds Travel Reviewed on: 12th December 2022

Lloyds Allianz Travel Insurance package not fit for purpose

I have been with Lloyds for over 40 years and have had to claim a couple of times through AXA when it was part of Lloyds travel Insurance -no problems at all -fast and efficient. Since they have changed to Allianz its been a nitemare -no -one to help with a claim or indeed give correct information. I have even been mis-sold a waiver fee for my daughter which was not needed-they have not reimbursed me and also took 2 months to pay a tiny claim [and only after having to resort to naming and shaming.on social media ]. Lloyds know the problem but wash their hands of it. I can see many other people aren't happy. Why are Lloyds selling a bad insurance package , and why aren't they getting involved in helping their customers, if their customers are having problems , after all its THEIR product they are offering ?! They have said its not their problem -well Lloyds-bye bye -I'm not going to keep my banking with you any longer if that is your respect for your customers. You obs don't need our money-very sad state of affairs . Reviewed on: 23rd November 2022

RUDE & ILL TRAINED STAFF

Today I visited my local branch and was appalled by the filthy floor and dirty seating, I complained to a staff member and was shocked by her rude reaction. I then went on to attempt a simple transfer but found the staff and manager to be ill-trained and incapable of any problem-solving. Eventually I solved the problem for the manager and the transfer was completed Reviewed on: 26th May 2022

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