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Loughborough Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.82 (76 reviews)

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4.81

Based on 76 reviews, last reviewed 25th Apr 2025

57% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

88%

2 star

Latest highest rating:

5

It was very straight forward no hassle It was very straight forward no hassle Reviewed on: 25th April 2025

Latest lowest rating:

1

Very slow at processing documents and no communicati... Very slow at processing documents and no communication or customer service Reviewed on: 6th December 2024

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About this product

Loughborough Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of Loughborough Building Society mortgage reviews. You write your mortgage reviews here to help other people find the best mortgage providers. Together, we can make financial services work better for everyone.

Loughborough Building Society Mortgages reviews (76)

Review of the Loughborough Building Society, Mortgages:

Good value and friendly

felt the process could be faster as I had to meet a deadline. would like more human contact. Reviewed on: 10th September 2024

Reply from Loughborough Building Society Thank you for your feedback George, it’s much appreciated and will be used to guide our development in the future. Response date: 12th September 2024

Paperwork not checked properly by branch.

My completion date had been set, but on the day at 11.20am, they demanded another document needed to be signed and witnessed by 12pm or the money would not be released that day. My removal company had already packed up and left for my new house. I would have been homeless until at least Monday. Because of this, my keys weren't ready until after 4pm and my removal company charged overtime after 5pm, which I had to pay because of the delay. Made a stressful day even worse by the paperwork all not being checked and ready for our move until the last minute. Reviewed on: 10th June 2024

Reply from Loughborough Building Society Thankyou for your valuable feedback. We are sorry to hear about the disappointment you experienced during your home moving experience. Due to information received from the solicitor the day before completion, we needed to fulfil a necessary process before releasing the completion funds. Despite the unexpected delay, our dedicated team worked hard to resolve the issue. We understand your frustration and assure you that our team did everything possible to ensure completion took place on the requested day. Thankyou for your feedback and continued support. Response date: 14th June 2024

Very smooth process for my first mortgage.

Very smooth process for my first mortgage. Thank you Reviewed on: 7th June 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us Cesare, so glad that we could help! Response date: 10th June 2024

I had a good experience.

I had a good experience.I received prompt attention to all matters and given fair and proper responses.I found the team helpful and constructive Reviewed on: 31st May 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us, so glad that we could help! Response date: 3rd June 2024

Great service from Rob when moving our mortgage over.

Great service from Rob when moving our mortgage over. Thorough, comprehensive and Rob genuinely listened to our needs and circumstances before giving advice, not just a tick box exercise. Great start! Reviewed on: 21st May 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us Billy, so glad that we could help! Response date: 22nd May 2024

I asked to update my direct details and you sent me...

I asked to update my direct details and you sent me a form the day after Reviewed on: 13th May 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us, so glad that we could help! Response date: 14th May 2024

Very clear and thorough process.

Very clear and thorough process. A caring approach and superb customer service Reviewed on: 3rd May 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us Samantha, so glad that we could help! Response date: 7th May 2024

Very responsive to all issues.

Very responsive to all issues. Still awaiting some feedback Reviewed on: 30th April 2024

Mortgage application

Met twice virtually with Rob our mortgage advisor who was friendly, patient and explained the process clearly and the options available to us. He concluded recommending the mortgage that met our goals most. A really painless process and gave us the outcome we wanted. Reviewed on: 30th April 2024

Reply from Loughborough Building Society Thanks for sharing your feedback with us Neil, we're so pleased to hear your positive experience with The Loughborough. Response date: 30th April 2024

Super Helpful

Super Helpful, dealt with the process (and problems) quickly and without fuss Reviewed on: 25th April 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us Dave, so glad that we could help! Response date: 26th April 2024

Experience has been very good from the start.

Experience has been very good from the start. Always quick to get through on the phone and very helpful. Reviewed on: 19th April 2024

Reply from Loughborough Building Society Thanks for sharing your experience with us Jade, so glad that we could help! Response date: 19th April 2024

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