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M&S Bank - Marks and Spencer: Car Insurance reviews

Name: Car Insurance
Rating: 1.83 (96 reviews)

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1.60

Based on 96 reviews, last reviewed 23rd Sep 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

14%

74%

Latest highest rating:

4

Great service thanks Helping me out of when I need to get insurance Reviewed on: 13th October 2023

Latest lowest rating:

2

Additional fees all the time Couldn't process online so had to call and they wouldn't honour online quote so ended up being £70 additional cost. Then changed my name after getting... Read more Reviewed on: 23rd September 2024

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About this product

With so many insurers on the market to choose from, it can be difficult to choose the best provider and policy for your needs. We collect M&S car insurance reviews to help you make an informed decision when taking out your next policy.

Marks and Spencer is a popular household name, with M&S Bank offering a range of services, including credit cards, savings products, loans and insurance. M&S Bank provides car insurance policies, including policies for electric vehicles, and offers two levels of cover, standard and premium.

Our Smart Money People community have written reviews to give you insight into what you can expect as an M&S Bank policyholder. Find out what policyholders have to say about M&S Bank’s customer service, and how well any claims have been handled. Perhaps you’re interested in any additional add-ons M&S Bank offers to help make your policy more secure? See what others have to say about these by reading our Marks and Spencer car insurance reviews.

Have you had a car insurance policy with M&S Bank? Share your honest experience with others by leaving an M&S Bank car insurance review today. Tell us how you found the sign-up process, and whether your premium was at a reasonable price for the cover you received. Did you select a standard or premium policy, and were you satisfied with your choice? Would you recommend M&S Bank to a family member or friend? Leave a review today. Together, we can help people like you make better decisions.

M&S Bank - Marks and Spencer Car Insurance reviews (96)

Review of the M&S Bank - Marks and Spencer, Car Insurance:

Travel Money

I tried to place an order for click and collect travel money last week, at the end of the process I got an error message saying the transaction has not gone through please try again. I tried for a second time and got the same message. I went into M&S Bureau de change in Milton Keynes and was promptly told it's nothing to do with them I need to contact click and collect. I called click and collect whom told me they have no record of any orders and nothing has transacted there end. OK, no problem, a little disgruntled I thought I'd go elsewhere for my travel money. I went to purchase the money elsewhere and was told my card has been declined, odd i think as the money is 100% in my account. I then call my bank whom were extremely helpful, to my utter shock M&S had taken two payments from my account equating to total of £3400! It transpires that whilst an order was never generated by M&S they had still transacted the payments from my account. This money is sitting in an M&S holding account and has been since last Thursday. My bank are unable to raise a dispute due to the monies being in the M&S holding account, a dispute can only be raised once the merchant has completed the transaction (even though the money has been debited from account). I spent 2 hours on the phone to M&S travel Money whom said because there has been no order placed they cannot do anything and I need to wait 3-5 working days for M&S to release my money back to me once the they realise there is no order that matches those transactions. I provided M&S with the date, exact time of said transactions, exact amounts and the authorisation numbers, yet still they are unable to give me my money back! So, to make it clear, they have taken money from me without an order being placed. I'm now incurring charges through my bank because I have had to borrow money to enable me to get my travel money, I have had to take time off work to sort all this out and I'm experience significant financial hardship! Who wouldn't after having that money taken. The money as of today still remains in the M&S holding account and M&S not accepting any responsibility of providing anyway of getting it back. Nice little earner for M&S, keeping peoples money in there holding account earning interest on money that isn't theirs. Reviewed on: 25th June 2019

RIP fFF RENEWAL QUOTE

I am very disappointed with the renewal service. I was quoted nearly 480 to renew (up from 245) , from a different company (Ageas) for renewal. I had a NEW quote from the SAME company as last year (LV- FLOW) at only 280. They are meant to be brokers!!!! Reviewed on: 20th September 2023

UNFORGIVEABLE

AVOID AT ALL COST!!! Been loyal customer for over 10 years, car insurance was confirmed on automatic renewal, they cancelled without notice leaving me uninsured - criminal!!! Reviewed on: 2nd September 2023

Great premium, easy set up, fantastic portal

Really easy setting up the policy, and the premium was extremely competitive. Portal is easy to use and all documents are readily accessible. Reviewed on: 22nd August 2023

Most unhelpful corrupt car insurance

Horrible, horrible , horrible .. Don't touch this insurance.... unhelpful money grabbers ...rude staff...they told me they will collect my accident damaged car in for hours, my car right in front of my home had to wait 4weeks to someone to come and collect.... incredibly slow , accusative,corrupt people,unhelpful staff work there.. you are on your own .. don't touch this insurance... Yusuf Reviewed on: 21st August 2023

Poor service

Had an accident in November 2022 which is still not resolved and have had no contact or updates despite being told that I would get a dedicated claims handler and my insurance premiums have almost trebled in price,also since registering a complaint have still heard nothing. The poorest service I have ever received. Expected more from a premium brand as they were not the cheapest insurers but was happy to pay a little more for piece of mind HOW WRONG WAS I. Reviewed on: 12th August 2023

Price goes up and they are holding my refund for a month

Had an amazing experience with Marks and sparks car insurance. Price was competitive, so I went for it. However after I had paid the year up front which in was tough enough, in order to save some pennies for food over the year, they say I didn't mention a claim on my policy, one that wasn't my fault and had cctv to prove it. They then upped my car insurance by over 100 pounds more. How lovely. Well needless to say, the price was no longer competitive and I was no longer in a mood to continue having them as my Insurers. I asked for a refund, well within my 14 days cooling off period, but they said as my policy does not start till August 28th, I will have to wait 7 or 8 days after that time to recieve a refund?! So now I am without insurance and without the money to afford any other car Insurance. So I will be walking 20 miles to walk come end of August. Can you Imagine the stress this has caused at home? Disgusting. Reviewed on: 5th August 2023

Car Insurance

Disgusting in a cost-of-living crisis, the price doubled without warning can barely afford it before but need it to get to work. If it didn't cost more to leave, I would have left instantly, but I simply cannot at the moment! M&S should be appalled by the way it treats people. Reviewed on: 5th August 2023

What a farce

Tried to claim....never ever claimed on any insurance in my life before. Someone reversed into me while I was parked. They admitted liability. Then it began....M&S Insurance.....what a shower. Long story short ...no one cares...no one rings you or texts you. Everyone working from home...babies crying. Their nominated garage would not answer phone....no alternate. On it went....then they said they closed the claim...why...who knows. I had the repair done and paid myself. I couldn't wait any longer and it was so stressful. Be warned M &S are a broker for this... just front this....the real company are people you've never heard of...it's a rubbish outfit of unhelpful,lazy home workers whose target is to wear you down with inactivity and not contacting you so you give up.AVOID.. Reviewed on: 27th July 2023

Insurance OK, financial team need work!!!

Fell behind with one payment! Constant phone messages, texts and emails! Was only a week late! Talk about a helpful after sales service!! AVOID! Reviewed on: 19th July 2023

You can't polish a turd!

Just absolutely embarrassingly awful. It honestly is like somebody has let a bunch of school leavers unattended in the contact center. Your dealing with rude and obnoxious people whose intelligence is certainly Limited, yet have amazingly high levels of arrogance and ignorance. Avoid all costs as truly this will drive you to despair trying to in deal with the garbage that they call staff. I'm trying to cancel my policy and so far I've placed it almost two hours doing something so basic because they are so incapable of dealing with it. Reviewed on: 18th July 2023

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