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M&S Bank - Marks and Spencer: Current Account reviews

Name: Current Account
Rating: 2.49 (154 reviews)

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2.53

Based on 154 reviews, last reviewed 19th Apr 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

25%

11%

53%

Latest highest rating:

5

very satisfied with everything and looking foward very satisfied with everything and looking foward Reviewed on: 19th April 2025

Latest lowest rating:

2

Not customer focused Not customer focused just want to meet targets Reviewed on: 24th August 2023

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About this product

M&S Bank no longer offers current accounts.

M&S Bank - Marks and Spencer Current Account reviews (154)

Review of the M&S Bank - Marks and Spencer, Current Account:

Two faced bank

If you ever thinking of making a dispute of a transaction and want to get into a confused mess then I Recamend this bank of thieves!!! They put a temprary refund last October 2016 and then this year March they remove it even though if merchant refuse to refund!!! Why in the first place credit me the fund if they knew they will remove it how pathetic this POLICEY of dispute team needs to Die!!! Reviewed on: 17th April 2017

Rubbish customer service

Took out a credit card on Saturday, used it twice and then it was refused. Telephoned M&S and was told it had been cancelled the day it was issued - impossible as I had used it twice! Reactivated card and promised to look into the problem. Nothing further heard. Wrote to M&S "customer service." Nothing heard. Paid off account, e-mailed cancellation and requested confirmation that account closed. Nothing heard. E-mailed again - guess what nothing heard. Given up and filed under "Hopeless". Reviewed on: 8th August 2017

False info on switching bank account

Was wrongly informed while applying for switching bank account as I was never offered what I was promised.. Poor customer care from switching team. Wont recommend it to anyone....... Rude service as I have never felt valued.. Total wate of time... Reviewed on: 4th August 2017

Appalling service.

When calling you get cut off this happened 3 times. Requested list of direct debits after calling 3 times still not arrived had to speak to the manager.. For what they charge it's a disgrace. I am in the process of leaving.asap. Reviewed on: 3rd August 2017

An excellent account which pays ME to use it

I opened an M&S premium current account. The bank is easy to use online, and the account gives me free weekly cups of tea or coffee, paid me £100 to open (plus £120 for keeping the account open for a year) and pays me 5% on a savings account. On top of this, I get triple rewards using my M&S credit card. Thank you M&S-you're simply the best.....! Reviewed on: 30th July 2017

Rubbish bank, Rubbish App

Just swapped to this account and wish I had not bothered. Don't stick to their promises and their app is next to useless. I've only been with them two months and changing banks already. My advice is don't do it Reviewed on: 28th July 2017

Good in parts but incompetent overall

Basic banking okay, but anything out of the ordinary seems to flummox them and put up the shutters. Appalled by their attitude towards me, their customer and can't wait to switch away Reviewed on: 5th July 2017

Technical issues everywhere - website, app, their systems - makes it impossible

Their website doesn't work (sometimes I can't transfer money to people due to internal server errors). Their contact forms don't work either, rejecting common punctuation, such as quotation marks, as "invalid characters". Their app doesn't work. Sometimes I can't log in because clicking on the passcode field doesn't bring up the keyboard. My chip in my credit card has stopped being recognised by card readers after only a month of use. It's not even worth the £10 a month I get on my gift card to put up with the continuous problems. Reviewed on: 2nd July 2017

Thank God my partner is leaving

All I get are constant moans about this appalling account with it's unusable version of pinsentry. Will have a quiet life once the transfer over is complete. Reviewed on: 30th June 2017

not worth the effort of applying

filled form in online then received email asking to ring them. they asked such stupid questions ie how much do you think you will have in account next year, what will you spend money on . my husband got so tired of questions said he could be dead next year who knows .was excepted but decided not to go ahead glad after reading other reviews too much hassle Reviewed on: 21st June 2017

Tortuous set up process, poor services, waste of time.

If I could put 0 stars I would. Had planned to make this my primary account, however the set up has been tortuous, for example to set up online banking I have had to click 3 different parts of their website, use their M&S Pass, to call them twice and to come up with 9 different passwords/numbers/secret answers. The actual service/ app you get with this is also appauling compared with competitors. They've also messed up my current account switch meaning I'll have to go back to pay off my old account as they withdrew too much. Bizarre. Never had any bank require so much time, effort nor irritation to set up. Cannot imagine myself sticking with their service as it does not work for my generation/ anyone computer savvy, which I have to be as I do not have a nearby branch. Reviewed on: 20th June 2017

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