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Mansfield Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.57 (425 reviews)

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4.59

Based on 425 reviews, last reviewed 23rd Feb 2026

40% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

73%

19%

Latest highest rating:

5

Excellent. Excellent. Good service and lovely customer support. Reviewed on: 23rd February 2026

Latest lowest rating:

2

Changed their rate just before completion! Provided an initial rate that was good, which is why I picked Mansfield. They decided to bump the rate a few points just before completion making it n... Read more Reviewed on: 14th October 2025

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About this product

Mansfield Building Society work with Mortgage 1st who provide advice on mortgages from across the mortgage market.

New customers can’t apply directly for a mortgage with Mansfield Building Society. If you’re an existing borrower, you can still contact Mansfield Building Society directly to discuss your mortgage.

Mansfield Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Mansfield Building Society before, you can also leave a review and share your experience.

Mansfield Building Society Mortgages reviews (425)

Review of the Mansfield Building Society, Mortgages:

Communication could be a bit better.

There was some confusion over payment days which has lead to a bad mark on my credit history. So communication wasn't the absolute best. Also, my new mortgage rate comes into effect now-ish and I've had no communication regarding that. Reviewed on: 10th February 2025

Reply from Mansfield Building Society Thank you for your feedback. Please contact us on 01623 676340 or email [email protected] and we would be happy to investigate the issues stated. Response date: 11th February 2025

A seamless experience.

A seamless experience. From start to finish the entire process was immaculate. Reviewed on: 16th May 2025

Excellent customer service, friendly staff, prompt t...

Excellent customer service, friendly staff, prompt to answer the phone and resolve your query. Highly recommend all staff consistently professional, respectful and care Reviewed on: 15th May 2025

Very good service everyone is so happy to help

Very good service everyone is so happy to help Reviewed on: 10th May 2025

Great experience - would recommend

Knowledgeable and friendly staff, always able to get the answer over the phone, with little to no wait times. Reviewed on: 10th May 2025

Excellent customer service at all times

Excellent customer service at all times Reviewed on: 9th May 2025

Good prompt responses when asking questions.

Good prompt responses when asking questions. Friendly staff who are happy to help. Reviewed on: 2nd May 2025

Easy and straightforward experience

Easy and straightforward experience Reviewed on: 29th April 2025

Fantastic from day one just fixed for another 3 year...

Fantastic from day one just fixed for another 3 year had a couple of phone calls from the same person witch was nice to give me some options before my new deal started fantastic company and very happy with my new rate after only 2 years of been with them Reviewed on: 28th April 2025

efficient but could have been quicker

efficient but could have been quicker Reviewed on: 28th April 2025

Evan who helped me through my 3 year renewal of mort...

Evan who helped me through my 3 year renewal of mortgage was really good! Reviewed on: 23rd April 2025

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