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Mansfield Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.58 (427 reviews)

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4.58

Based on 427 reviews, last reviewed 26th Feb 2026

40% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

72%

19%

Latest highest rating:

5

The mortgage was set up through a mortgage advisor a... The mortgage was set up through a mortgage advisor and didn't really have much to do with the customer service section. The annual statements and por... Read more Reviewed on: 24th February 2026

Latest lowest rating:

1

bad customer experiance was told you couldn't deal with me because I went through a broker. systems are so outdated I had to send a "wet signature" for a direct debit - this ... Read more Reviewed on: 26th February 2026

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About this product

Mansfield Building Society work with Mortgage 1st who provide advice on mortgages from across the mortgage market.

New customers can’t apply directly for a mortgage with Mansfield Building Society. If you’re an existing borrower, you can still contact Mansfield Building Society directly to discuss your mortgage.

Mansfield Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Mansfield Building Society before, you can also leave a review and share your experience.

Mansfield Building Society Mortgages reviews (427)

Review of the Mansfield Building Society, Mortgages:

Never had any problems

Never had any problems I continue to renew as they seem to offer me the best deal in my current circumstances Reviewed on: 25th February 2025

A good experience

The process took a little longer than was communicated. However, we were very happy with our overall experience Reviewed on: 29th January 2025

Good efficient service.

Good efficient service. Quick response to enquiries. Reviewed on: 29th January 2025

All staff that I have had the pleasure of speaking t...

All staff that I have had the pleasure of speaking to have been wonderful. I have just stair cased to buying 100% of my property (shared ownership) the process of completing was a long frustrating process to say the least. all staff that helped me with advice were fantastic. My mortgage plan had run out so had to pay extra each month. Each month one of your staff called to update me on addition costs so that I could budget. They were very understanding of my situation and helped me understand that Mansfield would always support until the house had completed. My questions were always answered and emails replied to promptly. thank you big shout out to Ashley Poole Reviewed on: 28th January 2025

MBS inspired trust and confidence

A lot of negotiation with MBS was via my broker. However, when assistance or information was sought from MBS - either by myself directly, or through my broker, the response from MBS was prompt and professional. I felt trust and confidence in having MBS as my lender and greatly appreciated the fact that it could find a product to fit my needs when many of its competitors couldn't. Reviewed on: 26th January 2025

Only didn’t renew as got cheaper elsewhere

Only didn’t renew as got cheaper elsewhere Reviewed on: 21st January 2025

Always helpful staff and managed us through the self...

Always helpful staff and managed us through the self build process really well. Thank you Reviewed on: 15th January 2025

No App, cant get through!

No App, very challening to keep track of your finances. Alao difficult to get through to speak to a person for basic account info.I chose Mansfield based on their range of products, but they withdrew a number of products so I have taken my money elsewhere. Reviewed on: 28th December 2024

Reply from Mansfield Building Society Thank you for your feedback, we're really sorry that we have not met your expectations with regards the ability to make contact with the Society and the withdrawal of products from our portfolio. Please contact us on 01623 676340 or email [email protected] and we would be happy to look into this for you. Response date: 2nd January 2025

Mansfield have always been exceptionally helpful and...

Mansfield have always been exceptionally helpful and understanding. Always willing to explain in detail any queries we may have making sure we feel confident we are choosing the right product for us. Reviewed on: 20th December 2024

Friendly, answer the phones quickly or just an email...

Friendly, answer the phones quickly or just an email away. Had mortgage with them for 6 years. Reviewed on: 20th December 2024

Absolutely faultless procedure quick and easy throug...

Absolutely faultless procedure quick and easy through our broker Reviewed on: 19th December 2024

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