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Mansfield Building Society: Mortgages reviews

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4.58
Based on 428 reviews, last reviewed 2nd Mar 2026
53% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
72%
See only 4 star reviews
19%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
3%

Latest highest rating:

5

Very efficient in dealing with enquiries. Very efficient in dealing with enquiries. Reviewed on: 2nd March 2026
Susan J's avatar
Susan J

Latest lowest rating:

1

bad customer experiance was told you couldn't deal with me because I went through a broker. systems are so outdated I had to send a "wet signature" for a direct debit - this ... Read more Reviewed on: 26th February 2026
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Fred
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About this product

Mansfield Building Society work with Mortgage 1st who provide advice on mortgages from across the mortgage market.

New customers can’t apply directly for a mortgage with Mansfield Building Society. If you’re an existing borrower, you can still contact Mansfield Building Society directly to discuss your mortgage.

Mansfield Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Mansfield Building Society before, you can also leave a review and share your experience.

Mansfield Building Society Mortgages reviews (428)

Review of the Mansfield Building Society, Mortgages:

Easy and straightforward experience

5
Easy and straightforward experience Reviewed on: 29th April 2025
Paul S's avatar
Paul S

Excellent service

5
I recently renewed my mortgage online and this was very simple to do. I did ring customer service and the lady I spoke to was very helpful. Reviewed on: 16th May 2022
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Mansfield Member Feedback

Amazing!!!!

5
Gemma Barlow was absolutely fantastic helping me with my mortgage application. Im so glad she was my mortgage advisor. My process wasn’t the smoothest through no fault of Mansfield and there were times where I was getting so stressed and Molly & Samantha(completions) were just so lovely and helpful. They didn’t make me feel like a pain even though I was being. These 3 are an absolute credit to your team and worth their weight in gold! Thank you all so much ❤️ Reviewed on: 12th May 2022
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Mansfield Member Feedback

Very Professional

5
The team is very helpful and very accommodating. Quick response to our queries. Will recommend! Reviewed on: 29th April 2022
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Mansfield Member Feedback

Great Experience

5
Mansfield allowed me to get a domestic mortgage when other high street lenders deemed me too risky. That meant I could get onto the property ladder at least two years earlier than I would have been able to elsewhere. Great experience, good customer service. Only wish they had more facilities online to check overpayments etc. Reviewed on: 29th April 2022
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Mansfield Member Feedback

Recommed

5
I have nothing but praise for Sophie Cook. She has always been pleasant and most helpful. She always returned telephone calls if she was not available. Sophie is a credit to the Mansfield Buiding Soiciety. I wish Sophie well in her career with yourselves. Reviewed on: 28th April 2022
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Mansfield Member Feedback

Friendly and professional at all times.

4
I purchased 4 years ago a little holiday cottage in Cornwall. My dealings with this Building Society was great from start to finish. Very personable, friendly and professional. Reviewed on: 26th April 2022
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Mansfield Member Feedback

Mortgage

4
Helped us to get a mortgage at a difficult time which we are very grateful for Reviewed on: 25th April 2022
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Mansfield Member Feedback

Excellent service

5
Great service - helpful, responsive team. Reviewed on: 20th April 2022
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Mansfield Member Feedback

Disappointed

1
A really poor customer service from start to finish. I had a specialist product and would have cancelled the transaction on numerous occasions had I not needed this particular product. Reviewed on: 20th April 2022
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Mansfield Member Feedback

First time buyer

5
Mansfield have been amazing throughout the process and provided me with an opportunity I didn't thin possible. Thank you Reviewed on: 8th April 2022
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Mansfield Member Feedback

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