Write a review

Go to business site

Mansfield Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.58 (428 reviews)

View other Mansfield Building Society products

4.58

Based on 428 reviews, last reviewed 2nd Mar 2026

53% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

72%

19%

Latest highest rating:

5

Very efficient in dealing with enquiries. Very efficient in dealing with enquiries. Reviewed on: 2nd March 2026

Latest lowest rating:

1

bad customer experiance was told you couldn't deal with me because I went through a broker. systems are so outdated I had to send a "wet signature" for a direct debit - this ... Read more Reviewed on: 26th February 2026

Visit provider site Read all reviews See your review

About this product

Mansfield Building Society work with Mortgage 1st who provide advice on mortgages from across the mortgage market.

New customers can’t apply directly for a mortgage with Mansfield Building Society. If you’re an existing borrower, you can still contact Mansfield Building Society directly to discuss your mortgage.

Mansfield Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Mansfield Building Society before, you can also leave a review and share your experience.

Mansfield Building Society Mortgages reviews (428)

Review of the Mansfield Building Society, Mortgages:

Communication could be a bit better.

There was some confusion over payment days which has lead to a bad mark on my credit history. So communication wasn't the absolute best. Also, my new mortgage rate comes into effect now-ish and I've had no communication regarding that. Reviewed on: 10th February 2025

Reply from Mansfield Building Society Thank you for your feedback. Please contact us on 01623 676340 or email [email protected] and we would be happy to investigate the issues stated. Response date: 11th February 2025

personal service

I had little interaction with you but when I did it was dealt with by someone who seemed to be quite senior and he had great empathy for my situation which was that we were paying off most of the mortgage with proceeds of terminal illness cover. Reviewed on: 7th November 2021

Mortgage Redemption

Excellent communication throughout. All questions dealt with speedily and efficiently. Reviewed on: 2nd November 2021

Final Mortgage settlement

Excellent communication with Mansfield team - questions and issues dealt with promptly and efficiently. Closed account on due date. Only problem is that monthly direct debit was not included in the final mortgage statement and was paid and then refunded (~5 working days). Reviewed on: 2nd November 2021

Excellent Customer Service

The Mansfield Building Society have been excellent from start to finish of our mortgage application. Very efficient and go abovr and beyond for their customers. We would definitely recommend them to anyone looking for a Mortgage, it was our 1st property purchase and we wish to thank all the team for making our journey run as smooth as possible. Reviewed on: 28th October 2021

Great Mortgage Provider

Mansfield are a great mortgage provider. I had no issues at all, and received a quick answer to one query that I did have at the end of my mortgage term. Staff were helpful and friendly. Would definitely recommend to friends / family. Reviewed on: 26th October 2021

Excellent service!

Helpful and friendly staff, willing to take time to discuss any problems encountered in acquiring my mortgage. Supportive and reassuring, offering an extension to the expiry date of the offer when the legal side of the process was failing to progress as needed. A great team! Reviewed on: 15th October 2021

Great service!

Really helpful and supportive team - thank you! Reviewed on: 8th October 2021

First time mortgage

From being excepted for my mortgage to ending it after a few years , I can’t complain very professional and clear through the whole process. Reviewed on: 4th October 2021

Some excellent staff, but some very disappointing aspects.

Poor communication led to all sorts of problems initially- Mansfield insisted I split the title of the property before they would lend. Then, once split, they decided this was a huge problem because I couldn't grant myself access across my own property. (A brief summary of a complicated situation). This led to all sorts of problems and delays, and they were not particularly helpful. They didn't seem at all interested in helping sort out the problems they caused. Nichola, who seemed to just blame others, dealt with my case. I was asked how she was supposed to know I owned the surrounding land, as there was nothing on the paperwork to suggest this. A little odd, given that it was Mansfield who insisted on the split in the first place- how could I split it if it wasn't mine! She seemed to imply it was my fault- I feel it's not my fault that they don't share information effectively amongst themselves! Slow responses to emails, and errors like them putting the wrong number on a form took a week to correct. On the other hand, I found Shelley, and her colleagues in the call centre, very helpful, professional and swift to respond when assisting me with the redemption statement. Reviewed on: 28th September 2021

Very likely

My experience with the Mansfield has been wonderful Reviewed on: 26th September 2021

Do you have a different Mansfield Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Tracker Rate Mortgage
from Yorkshire Bank 3.00 from 1 reviews
Tracker Rate Mortgage
from NatWest 5.00 from 5 reviews
Fixed Rate Mortgage
from first direct 4.63 from 45 reviews

Want to see more from Mansfield Building Society?

Insurance
from Mansfield Building Society 5.00 from 1 reviews
Savings
from Mansfield Building Society 4.65 from 1405 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub