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Mansfield Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.57 (395 reviews)

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4.61

Based on 395 reviews, last reviewed 23rd Dec 2025

10% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

72%

19%

Latest highest rating:

5

Great company and staff are very helpful Great company and staff are very helpful Reviewed on: 23rd December 2025

Latest lowest rating:

2

Changed their rate just before completion! Provided an initial rate that was good, which is why I picked Mansfield. They decided to bump the rate a few points just before completion making it n... Read more Reviewed on: 14th October 2025

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About this product

Mansfield Building Society work with Mortgage 1st who provide advice on mortgages from across the mortgage market.

New customers can’t apply directly for a mortgage with Mansfield Building Society. If you’re an existing borrower, you can still contact Mansfield Building Society directly to discuss your mortgage.

Mansfield Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Mansfield Building Society before, you can also leave a review and share your experience.

Mansfield Building Society Mortgages reviews (395)

Review of the Mansfield Building Society, Mortgages:

Excellent service

We held our self build mortgage with Mansfield and then stayed with them to switch to residential with extra borrowing. Mansfield have always been excellent to deal with throughout our build and when we switched and requested extra borrowing the process was great. We dealt with Joanna Hodgkinson who was really attentive, friendly and professional. We had spoken to a couple of mortgage brokers before speaking to Joanne but her knowledge and professionalism was clearly miles ahead of anyone else we spoke to. The case was handled well and promptly. The mortgage rate was slightly higher than the high street but worth paying a bit more for the ease of dealing with them. Reviewed on: 23rd December 2023

It was quick and easy, which is how we wanted...

It was quick and easy, which is how we wanted it to be Reviewed on: 4th July 2025

Very easy to work with, listened to the reasons rath...

Very easy to work with, listened to the reasons rather than just making decisions based on scores Reviewed on: 27th June 2025

Mansfield Review

Excellent packages for our particular circumstances. Not the best rates, however for us , being retired and funds invested in stocks and shares, good packages offered. Reviewed on: 23rd June 2025

Well done Mansfield BS

thoroughly satisfied from enquiry stage through whole process Reviewed on: 16th June 2025

Been a customer since 2018 and have never had an issue.

Been a customer since 2018 and have never had an issue. Very straightforward service with friendly, insightful staff. Reviewed on: 11th June 2025

Professional

Every touch point I have with Meg Fisher is exceptional, professional yet friendly. Timely and attentive, couldn't ask for more. Reviewed on: 2nd June 2025

mortgage clearance

I do not have an awful lot to say but the customer service when I have needed to call has been excellent Reviewed on: 30th May 2025

Excellent service and rates, they truly care!

We struggled to find a mortgage as we had a unique situation but Mansfield helped us and gave us a good rate. The communication has always been excellent and they have always been very helpful whenever we have needed to contact them Reviewed on: 27th May 2025

Very compassionate when I've been experiencing finan...

Very compassionate when I've been experiencing financial difficulties Reviewed on: 23rd May 2025

great customer service

I've just closed my mortgage with them after 7 years, moving to a better rate. Only moving on the advise of my mortgage broker to get the best deal. Customer service is normally always top tier, and it being a smaller business sometimes you speak with the same people, which can be a nice touch. One great experience i had, was trying to understand my redemption statement, i spoke to a lovely lady who was very patience and took the time to help me understand. Only negative it that sometimes no one answers the phone, its rings and then cuts off in the end, but i guess that the downside of being a smaller business. It would be good it they had an online account or quick queries or to check details like loan amount, when it expires etc. Reviewed on: 23rd May 2025

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