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Mansfield Building Society: Savings reviews

Name: Savings
Rating: 4.51 (828 reviews)

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4.47

Based on 828 reviews, last reviewed 18th Feb 2025

52% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

70%

18%

Latest highest rating:

4

Very efficient LOCAL building society that is OPEN... Very efficient LOCAL building society that is OPEN for its many customers. Reviewed on: 18th February 2025

Latest lowest rating:

1

Very slow and old fashioned. Very slow and old fashioned. IT systems are not good and need upgrading. Far too much reliance on paperwork Reviewed on: 21st January 2025

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About this product

The Mansfield Building Society savings reviews can help you to find out more about life at The Mansfield Building Society. How easy is it to contact The Mansfield Building Society? And how friendly are they? Our The Mansfield Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Mansfield Building Society Savings reviews (828)

Review of the Mansfield Building Society, Savings:

Changing accounts - a good service

Overall the experience was good, the staff were helpful. Slightly more detailed instructions could have made the experience better. Reviewed on: 1st February 2025

Great savings plans, fantastic service, girls fantas...

Great savings plans, fantastic service, girls fantastic and thanks to Emma. Reviewed on: 23rd February 2024

Great service..

Excellent service notified in plenty of time when my old account was due to close giving me time to choose a new one which was opened no problems at all Reviewed on: 18th February 2024

Great service

Excellent customer service the phone staff help and were very knowledgeble Reviewed on: 13th February 2024

Fantastic Customer Service, easy to deal with

Easy to contact staff. Staff are knowledgeable, quick to respond and always call me back as promised. They seem prepared to “go the extra mile” to help. Processes appear somewhat laborious and manual based. Reviewed on: 10th February 2024

Friendly staff and competing rates

The staff are lovely and friendly, nothing is too much trouble for them. Its much better doing bsnking face to face thean by the internet. The interest rates at Mansfield Building Society are competitive and I hope to keep on saving with them for years to come. Reviewed on: 9th February 2024

Better interest

I wrote in to say that I was disappointed that the interest rate on an account that I held with MBS had not kept pace with the times. An alternative account was offered to which I transferred my investement. This was all satisfactory but there was a little delay in dealing with my enquiry. Reviewed on: 9th February 2024

Money Transfer Experience

Met our expectations and indeed exceeded them Reviewed on: 9th February 2024

Good account interest rate but never sorted out boun...

Good account interest rate but never sorted out bounce back payments from my original bank Could do with an app based log in Reviewed on: 9th February 2024

Reply from Mansfield Building Society Thank you for taking the time to provide feedback, we’re sorry that your experience hasn’t met your expectations and apologise for any inconvenience caused. We’re committed to addressing and resolving any delays promptly. Please contact us on 01623 676350 or email us at [email protected] and we will be happy to investigate this further for you. Response date: 14th February 2024

I felt your transfer of Isa took too long.

I felt your transfer of Isa took too long. You took 6 days to register my account and send it on to the other bank/building society to send a cheque etc. to you.The other side took another 6 days to close my account and send funds to you. All in all including weekends which is not counted and the rather abysmal postal service it took just over month to open my account with you which for me is not acceptable. Recently when I transferred another isa to Coventry Building Society they literally took 2-3 days because they did the transfer of funds online that is what I call excellent customer service second to none. With the way the Postal service is going with Ofcom ready to agree to cut to a 3 day service I will now have to make telephone enquiries before moving my isa. I will not bank or move to institutions that rely on the postal service. Reviewed on: 24th January 2024

Sutton in Ash staff friendly and helpful.

Sutton in Ash staff friendly and helpful. Reviewed on: 23rd January 2024

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