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ManyPets: Pet insurance reviews

Name: Pet insurance
Rating: 4.87 (13420 reviews)

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4.87

Based on 13,420 reviews, last reviewed 12th Mar 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

great customer service The customer service team are friendly and have always been willing to answer any questions I have had. I needs to make a claim for my pet and they we... Read more Reviewed on: 12th March 2026

Latest lowest rating:

1

Terrible company to deal with We took out pet insurance with this company last year. Our dog became ill without any pre-existing conditions, we followed the correct procedures, sub... Read more Reviewed on: 17th February 2026

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About this product

With a ManyPets pet insurance policy, you can get cover for dogs and cats.

ManyPets charge just one excess per policy, not per condition. If you don’t need to claim, there’s an option to get 20% of your premium back. Get advice from a UK-registered vet on your phone, day or night at no extra cost.

ManyPets Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used ManyPets before, you can also leave a review and share your experience.

ManyPets Pet insurance reviews (13420)

Review of the ManyPets, Pet insurance:

Easy to use, quick to pay out

We took up Bought By Many insurance after it being recommended repeatedly by others and they were right to do so as it is easy to set up, easy to use and claim and quick to pay out when our puppy had a foreign body in it's throat. Reviewed on: 16th September 2020

AVOID, AVOID, AVOID

Utterly appalling. My claim has still not been paid after 10 weeks. Never dealt with an insurance company like it. It’s totally pointless having a policy. Whatever you do, don’t get their insurance if you have a rescue animal. Utterly buzzard experience. I’m disgusted. They ignore emails, don’t follow their own procedures, ignore complaints. All in all they act like a scam company and don’t even deserve the 1 star I am forced to give them. My vet tells me they have clients that have been waiting since last summer for their claims to be paid. AVOID, AVOID, AVOID Reviewed on: 26th July 2023

Extremely slow at reaching a resolution to claims

I submitted a small claim at the beginning of June and by the end of July I have still heard nothing from Many Pets, despite several attempts at chasing. Even trying to talk to someone on the phone has proved extremely challenging and it can take over 30 mins for the phone to be answered. Their website is slick and their emails are helpful, but that looks to be cover for a badly run company. Extremely disappointed. Reviewed on: 24th July 2023

Fabulous product

Nearly completed the second year of cover with Many Pets. I have made a total of three claims, one for a broken hind leg, and all have been dealt with in a positive and business like manner. I cannot fault this company and will certainly want to renew with them later this year. Very good value for money and excellent level of cover. Reviewed on: 14th July 2023

Take forever to pay

Have made many claims, most of which have taken almost 3 months from claim date to payment. If you lodge a complaint, the complaint process takes up to 8 weeks. Incompetent admin, untrained staff querying non relevant issues. Emails sent to wrong vets, no replies to any questions raised to them. Long queue to get through on phone. Managers pass your query back to the admin you complained about. You go round in circles, get no where and end up dizzy! Reviewed on: 7th July 2023

First Class Cover

Have almost completed two years with cover for our two year old Border Terrier. The level of cover is outstanding and the terms and conditions very favourable to the customer. I have had need to claim on a few occasions and the claims are dealt with swiftly and efficiently. The price of the premiums is very fair and offers excellent value for money. I just hope Many Pets continues to offer such good value for money in these tough financial times. This is the best pet insurance I have had in over 17 years of covering our dogs. Brilliant Reviewed on: 1st June 2023

very slippery

I took this insurance for my 4 dogs and its costs £110 a month I took my GSD to the vet she had strained her groin but the vet said he could end examen her as she was too giddy but on her records hip dysplasia prescribed anti-inflammatory meds after taking my dog back saying it isn't getting any better but getting the same medicine then the vet says they would have to xray to find out what's wrong so i use all months pension to pay them £600 as insurance wouldn't pay before and vets said they wanted cash before they would do the xrays so after the xrays the vet seid worse case of hip displasa he had ever seen and only thing he could do is steroid injections £170 this month and insurance tured claim down but paid out last month same thing and took £69 access first would touch the manypets aka bourgtbymeny no wonder they rebranded iv reported bthem rubbish. Reviewed on: 6th April 2023

AVOID

I made a claim.on the 10th January. Still no money. They lied about contacting my vet (they hadn't) and have ignored emails, don't answer the phone. It's dreadful. I honestly don't know how they are getting awards...clearly those doing the awards don't read the reviews and have never insured a pet with them. Reviewed on: 30th March 2023

Great Slogan rubbish service

I have seen many adverts for this Company stating the care for your pets, put ultimately they prioritize there profits first. I have never known a Pet Insurance Company to drag out claims for so long and make the process so difficult. It should not be Many Pets but Many Profits. Reviewed on: 22nd December 2022

SCAM COMPANY

My first insurance company for my dog and defo the last one. Took them 7 months to review claim and refused to pay. My dog had fever and I paid in cash almost 2k for few visits, 2k for fever ,JOKE I will look for legal action ,they will not get away with it claim number 57419004 Reviewed on: 22nd December 2022

Hassle free and quick

When we lost our cat during surgery a few weeks ago I was worried about claiming and the process being difficult. I was very wrong, within days of receiving the claim it was all paid, my monthly payment adjusted and a condolences note through the post. In such a horrible time I couldn't fault the service at all. I would highly recommend. Reviewed on: 25th November 2022

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