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Marsden Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.66 (125 reviews)

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4.68

Based on 125 reviews, last reviewed 23rd Dec 2025

600% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

81%

10%

Latest highest rating:

4

Very positive but took a long time to process. Very positive but took a long time to process. Reviewed on: 23rd December 2025

Latest lowest rating:

1

Final stages of taking a holiday let mortgage with Marsden BS - most frustrating and laborious re-mortgage ever! Started the (should have been) straight forward re-mortgage four months ago. It's a very ordinary terraced house in a decent area worth £400k borr... Read more Reviewed on: 21st November 2023

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About this product

Marsden Building Society work with Mortgage Advice Bureau who have access to thousands of products from over 90 lenders.

New customers can’t apply directly for a mortgage with Marsden Building Society. If you’re an existing customer, you can use the rate switch service to apply for a new mortgage.

Marsden Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used the Marsden before, you can also leave a review and share your experience.

Marsden Building Society Mortgages reviews (125)

Review of the Marsden Building Society, Mortgages:

Until now I hadn't even heard of Marsden BS.

Until now I hadn't even heard of Marsden BS. My Financial Advisor had previously used Marsden and suggested we look at their products. Our situation is quite unique as we are both in our 60's and needed an interest only re-mortgage. All the team at Marsden have been so polite, professional and very prompt with all correspondence. Reviewed on: 17th May 2024

Professional service throughout

Excellent service received from both fluent with a brilliant app and the Marsden very professional throughout. Thank you. Reviewed on: 18th March 2022

Excellent service

The Marsden Building Society provided an efficient, swift and personal service. Would definitely recommend. Reviewed on: 17th March 2022

Fantastic

We have renewed our mortgage on several occasions with The Marsden. On each occasion their product offering has been the cheapest - we always shop around. The whole process is really straight forward and simple. Added to this their levels of customer service are fantastic. They are one of the best companies it has been our pleasure to deal with. Can’t recommend enough. Reviewed on: 9th March 2022

Excellent

very efficient and professional Reviewed on: 1st March 2022

Offers produced but poor back office organisation

Whilst we received the offer eventually, Marsden's internal communication is such that we would receive updates that weren't correct. No single underwriter deals with a case so we repeatedly received the same request despite answering the same questions repeatedly. the requirement for wet signatures is extremely outdated and I believe Marsden are the only BS to need this nowadays. It is poor security and leads to delays as it did on this case. We find that whilst Marsden do eventually produce an offer, and are therefore reliable. Every application takes such an unpredictable pat once submitted that it's extremely hard to keep the client properly informed of progress. Reviewed on: 18th February 2022

Professional and Efficient

Excellent, professional and timely service from all at Marsden Building Society. Reviewed on: 18th January 2022

Excellent processing speed of mortgage application

Excellent speed of processing/allocation of Conveyancing Team .. all staff members have been courteous/helpful with nothing being too much trouble for them .. as much as possible completed electronically (which is great for full time worker) I will recommend Marsden Group in the future to family/friends/anyone in need of mortgage .. thank you Marsden Group Reviewed on: 10th January 2022

Ex-Pat

We were having trouble finding a mortgage due to the fact one of us now works out of the country a lot and is classed as ex-pat. Marsden asked a lot of questions and needed a lot of paperwork but they were able to give us a mortgage. It just shows that when a lender actually looks at a risk and thinks pragmatically about it, then can sweep up more business! They were great. And we are thankful they do look at non standard risks. Reviewed on: 25th October 2021

ADMINISTRATIVE EFFICIENCY

The product is competitive. The clerical systems are clear. Any staff I dealt obviously knew what they were talking about. Thanks Reviewed on: 24th September 2021

Mmmmmm

`Porting' a mortgage is not what it seems and no-one explained what was involved. It is not a simple matter, it is applying for a new mortgage even if it is the same as the old one, and even if the old one is with the Marsden. It is a long and complicated process. It may be the pandemic or just the process itself but it is frustrating. It would be more than helpful if it was explained to customers before the process starts what was going to be needed, then all the figures and paperwork would already be at hand and would cut down on time and phone calls. People in the business are familiar with `porting' but customers are not and more explanations and time for questions are needed. Also the way in which monetary calculations are done by the building society needs to be gone through thoroughly so that the customer understands how the society have reached the figures they present to the customer. More openness please! Reviewed on: 15th September 2021

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