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Marsden Building Society: Mortgages reviews

View other Marsden Building Society products
4.64
Based on 132 reviews, last reviewed 3rd Feb 2026
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
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Latest highest rating:

5

Everything about our experience has been excellent a... Everything about our experience has been excellent and straightforward and cannot fault it in any way. Reviewed on: 3rd February 2026
Patricia W's avatar
Patricia W

Latest lowest rating:

2

This was a terrible application process. This was a terrible application process. So many inaccuracies (lies even), errors on info provided by The Marden, over 4.5 months process and abysmal... Read more Reviewed on: 5th January 2026
Chris C's avatar
Chris C
Visit provider site Read all reviews See your review

About this product

Marsden Building Society work with Mortgage Advice Bureau who have access to thousands of products from over 90 lenders.

New customers can’t apply directly for a mortgage with Marsden Building Society. If you’re an existing customer, you can use the rate switch service to apply for a new mortgage.

Marsden Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used the Marsden before, you can also leave a review and share your experience.

Marsden Building Society Mortgages reviews (132)

Review of the Marsden Building Society, Mortgages:

Overall, very good indeed.

4
Overall, very good indeed. There were some early issues with duplication of communication, but this settled. Due to some difficult family circumstances and delays in selling other properties, I was not able to complete my end of term mortgage payments on time. Whilst not delighted of course, the Marsden did bear with me for an unexpectedly lengthy period, I paid off my mortgage and all was well in the end. As someone who is never normally in debt, I sincerely appreciate their forbearance. Reviewed on: 23rd April 2025
Jacqueline B's avatar
Jacqueline B

Slow response and harsh and unclear requirements to borrower.

3
I do not expect the such long application time as I was told that the application may take around 8 weeks only. I was told to do the extra inspection for the chimney and roof but I couldn't be told to find the appointed legal inspector. It made me take a very long time to settle the issue. As a oversea buyer, I expected to have more explanation from lender to avoid the late approval time. I had to take the risk of pulling out the offer by vendor due to the long application time. My application was issued in Nov 2022, it's not yet completed until May 2023. Frankly, it's not a good experience to a first time buyer. Reviewed on: 19th May 2023
MBS Member Feedback's avatar
MBS Member Feedback

Retirement mortgage

5
Marsden building society have been very helpful and patient with us. They talked us through every step. Made the process easy, we are not good with computers but we did this, with their help. Very friendly and helpful staff ,I would recommend them. Reviewed on: 19th May 2023
MBS Member Feedback's avatar
MBS Member Feedback

Marsden Building Society Branch Review

5
Could not do better by any words. Staff are articulate and superb at their job. Professional and dedicated to the customer and the Marsden alike. Reviewed on: 30th April 2023
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Verified Member

Marsden Building Society Branch Review

5
Personal touch and always willing to go the extra mile for a customer. Reviewed on: 30th April 2023
Verified Member's avatar
Verified Member

Mortgage application

5
To date our mortgage application has approved promptly with all associated documentation and legal work being explained and undertaken accurately clearly and concisely. What is there not to like! Reviewed on: 11th April 2023
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MBS Member Feedback

To date everything has been done efficiently and with little fuss. Great customer service.

5
Although we used a mortgage broker in this instance we found the process to be pretty straightforward and any paperwork / documentation requested by Marsden was acted upon promptly and efficiently. Everything seems to be well organised and and efficient. Reviewed on: 3rd April 2023
MBS Member Feedback's avatar
MBS Member Feedback

Our Re-Mortgage

5
From the time we spoke to our excellent Mortgage Adviser to the new mortgage being offered, the experience has been very satisfactory in all respects. The Marsden offer meets our needs and gives us peace of mind for the future. The transaction was handled very professionally, and we felt that there was personal care and attention given at each stage. Reviewed on: 27th March 2023
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MBS Member Feedback

Straightforward and efficient

5
Faultless convenient process to arrange new mortgage. Helpful staff, timely reply to emails. Reviewed on: 16th March 2023
Jason's avatar
Jason

Absolute Superstars

5
They gave by far the best rates and considered my case individually. Highly recommended. Reviewed on: 9th March 2023
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MBS Member Feedback

Excellent service throughout

5
From first starting a mortgage process a few years ago up to moving house porting and increasing that mortgage we have been totally impressed. We have dealt with individuals by phone or email who we almost feel we know! They have been regular contact points, quick to respond at any point, friendly and helpful and we cannot fault ant of them. The flexibility, support and helpfulness from all at The Marsden has been very much appreciated and we have no hesitation whatsoever in recommending them. Reviewed on: 24th February 2023
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MBS Member Feedback

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