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Marshmallow: Car insurance reviews

Name: Car insurance
Rating: 1.78 (349 reviews)

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1.62

Based on 349 reviews, last reviewed 4th Feb 2026

No new 5 star reviews

in the past 90 days

188% increase in 1 star reviews

in the past 90 days

17%

79%

Latest highest rating:

5

Outstanding support and excellent service I had a truly excellent experience with Marshmallow. The support team, especially Bloom, went above and beyond to help me review my renewal price and ... Read more Reviewed on: 10th December 2025

Latest lowest rating:

1

Be aware of this company don’t be fooled by low prices I would not select even this one star but I had to in order to leave my review . So I had paid my insurance been instructed by email that everything i... Read more Reviewed on: 4th February 2026

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About this product

Marshmallow provide car and van insurance policies.

With Marshmallow, you can choose from four levels of cover: lightest, essential, original and plus. You can add extras for additional costs including breakdown cover, legal protection, excess protection and Europe roaming.

Marshmallow car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Marshmallow before, you can also leave a review and share your experience.

Marshmallow Car insurance reviews (349)

Review of the Marshmallow, Car insurance:

BEWARE! Avoid at all cost

BEWARE! This company is awful and tried to deny my claim and put me in tens of thousands of pounds in debt. It was only after the intervention of the financial ombudsman and over a year that my claim was successful. They thought it every step of the way and attempted to ruin me. Words cannot describe how grateful I am to the Financial Ombudsman Service for their help. Please if there's anything I do in this life that's good, I want it to be that I prevent at least one person from making the same mistake as me. Please do not use Marshmallow Insurance Limited! You can look up the decision against Marshmallow on the Financial Ombudsman's website. Reviewed on: 22nd October 2024

Scammer company they cancel my police without any re...

Scammer company they cancel my police without any reason and also cut cancellation fee without any reason. They are fake only taking money of poor people hopefully God will distroy this company soon Because they do wrong with people and there is no contact number for customer service there is only chat option where the bulshit customer service don’t gove proper assistance. Don’t use this company for your insurance please Reviewed on: 3rd April 2024

Put a false claim on my record, doubled the price of...

Put a false claim on my record, doubled the price of my premium. Then said they would withdraw the claim but haven't and sank my new insurance policy with a different compny. Scammers. Avoid at all costs!! Reviewed on: 25th March 2024

They are really amazing people and very professional

They are really amazing people and very professional Reviewed on: 22nd March 2024

It’s completely satisfied service from marshmallow

It’s completely satisfied service from marshmallow Reviewed on: 18th March 2024

Scammer Company

I have one word to say all. Marshmallow insurance is Scammer. Avoid it. Reviewed on: 18th March 2024

Very helpful with my question.

Very helpful with my question. Didn’t have to wait long for a reply either Reviewed on: 15th March 2024

They have screwed me over completely as an insurer,...

They have screwed me over completely as an insurer, guys lets fight back, if you have been affected by this company me being one please call me on 07857206161. I have read the reviews and im not the first this fraudulent company needs to be address. Please call so we can build our case I had a £12,000 car and now have nothing except a £1400 pound debt to my insurance company not alone and increased premium which i had to pay the last 6months after the car was a total loss and excess as they put my at fault of and accident which wasnt my fault. So come on people lets bring these rats to the surface contact me please Reviewed on: 6th March 2024

Do yourself a favour and avoid at all cost!

Avoid this insurance company at all costs. Endless delays in payment (still not received despite agreeing a settlement 8 weeks ago) poor communication, and unresponsive customer service make them a nightmare to deal with. Updates only via live chat and customer service rep has left a chat open since 26 Feb and is ignoring my requests for an update. I cannot close the chat nor open a new one which means I have lost the ability to contact the company via the only means available for an update on my claim. Don't risk it. Reviewed on: 6th March 2024

PLEASE AVOID AT ALL COSTS

We opened insurance with Marshmallow in September 2023 and unfortunately had our vehicle stolen in December 2023, therefore had to initiate a claim for the total loss of our vehicle. Initially, we found Marshmallow customer advisors helpful, however when our vehicle was being valued by the engineers, there was a lot of back and forth in which we were being told by the engineers that it was in Marshmallow's hands and Marshmallow was advising it was still with the engineers. Throughout the whole of February, we have been facing more difficulty in accessing our funds for the car, and have been repeatedly asked for the same documents, and have felt Marshmallow were avoiding paying us out. On 01/03/2024, we were informed by Marshmallow that they were cancelling our policy, and would not be paying us our £5,300 for the vehicle due to us "falsifying information". Marshmallow claim that we were dishonest about who the registered keeper of the vehicle was (my father), even though I have the screenshots from when I filled in the details on Compare the Market, advising my father is the registered keeper and I am the policy holder. On all of my insurance policies since 2021, I have documented that my father is the registered keeper. I would have no reason to lie about this as it does not affect the cost of my policy whatsoever. Upon looking at my documents with Marshmallow, it does unfortunately say that I am the registered keeper however this is a mistake on Marshmallow's behalf when collating my documents, which I do not believe I should be paying a hefty price for. As well as being the victim of a crime, and the loss of 5.3k, Marshmallow have advised I must declare from now on that I have had cancelled insurance, which is going to create further significant financial impact on my life. Since the start of the claim, Marshmallow have clearly been trying to find loop holes as a way of not paying us out, and I have all the evidence for this which I am taking to the Financial Ombudsman, as well as evidence that I claim my father is the registered keeper. Please, please do not be drawn in by the cheap quotes and pay extra for a more reputable insurance company, who actually care about their customers and reputation. I know it is easy to go for the cheapest, particularly during the current cost of living crisis, but it is definitely worth it to avoid suffering an either bigger cost down the line. I obviously didn't anticipate having to submit a claim, and initially Marshmallow seemed a good option to go with, and we found them helpful however, they way they deal with claims is absolutely atrocious. Me and my partner are both very hard working, honest individuals, and are genuinely shocked and appalled at how we have been treated. Please think twice before opening insurance with Marshmallow. Reviewed on: 2nd March 2024

Awful company to deal with, expensive

Awful company. Terrible communication, takes ages to sort anything through the app and no other ways of contacting them. Their renewal price jumped from £1600 to £2700/year with no changes or claims!!! I've gone with Flow Insurance, at £1200/year for the same cover. Marshmallow is very good at sending you multiple emails plus texts if you miss a payment (and it's impossible to change your payment date due to the rubbish communication) but conveniently, I received NO text when it came to the automated renewal (just ONE email 14 days before, which I missed). Very convenient, especially given the £30 cancellation fee. I'd consider this an underhand communication strategy and not in the best interests of the consumer and therefore I am logging a formal complaint. BEWARE - they have two Trustpilot accounts, this one (which is lots of good reviews which I'm assuming are collected reviews) and a second one which is filled with negative reviews. Reviewed on: 22nd February 2024

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