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MBNA: Credit Card reviews

Name: Credit Card
Rating: 3.18 (194 reviews)

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2.80

Based on 194 reviews, last reviewed 12th Jun 2025

No new 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

41%

12%

36%

Latest highest rating:

5

MBNA actually care about the person at the end of th... MBNA actually care about the person at the end of the line. They are easy to deal with and genuine Reviewed on: 12th June 2025

Latest lowest rating:

1

Hard Work to get problems resolved. Bought a new phone and. It was a totally traumatic experience to get it all log on it took me a week and many phone calls to get it sorted. Wot is the... Read more Reviewed on: 11th June 2025

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About this product

MBNA (a Bank of American company) is a leading supplier of credit cards in the UK. With a range of credit cards to choose from (including balance transfer cards, reward cards and charity cards), reading MBNA Credit Card reviews can help you to find out what other consumers are saying about MBNA. You can write your own MBNA credit card review at Smart Money People by clicking the write review button.

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MBNA Credit Card reviews (194)

Fair pricing and easy to use app

Always found it easy to use my credit card and it gives me peace of mind to have. The app and service online are easy to make sense off. Reviewed on: 26th June 2020

Good honest company

I've been with Anna for years they are very good never had any trouble Reviewed on: 11th June 2020

Started so well but ending so badly...

Great card in terms of free balance transfer. Got my text to saying 0% coming to an end as 21/06/20. Still owed £2300 so wanted to clear it ASAP. That same day I paid £300, then a week later another £150. Went to pay £500 again today but they REFUSE to accept my money as i've made two payments this month. They are literally NOT LETTING ME clear my debt and clearly want the interest period to start. Contacted the ombudsman Reviewed on: 5th June 2020

Good decent credit card provider.

MBNA is always top of my list of providers to choose for a credit card. They offer frequent zero % Apr offers for existing customers, and even better offers for new customers. The online account does everything you need, my only gripe is not being able to allocate payments to specific plans online. If ever I've had to speak to them they have been helpful, and proactive. All in all, I would recommend an MBNA credit card. Reviewed on: 27th April 2020

A horrible card that was once great

Was a fantastic card in the past, now being acquired by Lloyds group the service became horrible and they changed the terms and conditions regularly to confuse you and get the most out of you. If you raise a complaint you will be put on hold for an hour then go through a complicated formal complaint process. I cancelled the card after being a client for 15 years. Not recommended any more, and I'll make sure to cancel all their cards very soon. Reviewed on: 26th February 2020

Nothing seems to be a problem with MBNA

Fantastic customer service and really easy to get along with. Reviewed on: 19th January 2020

COULD IT GET WORSE?

Before Lloyds Bank took over MBNA the level of service was excellent. Since Lloyds Bank took over MBNA the level of service has been atrocious. It took 5 months to sort out a problem that they created. Reviewed on: 21st November 2019

Best credit card for going abroad

I have used my MBNA credit card while in Spain. You get free cash withdrawal as long as you clear your balance straight away also you get the current exchange rate. For credit card spending you have 30 days interest free before you need to clear the balance. With both cash withdrawals and shopping if you don’t pay within the interest free period its 7.5% Brilliant card. Happy holidays. Reviewed on: 7th November 2019

Beware of this Scam (MBNA could avoid it)

Beware of this Scam! (APPLEPAY contactless purchases) NOTE - I have Never been registered with Applepay!! Someone calls in to MBNA and says the card is lost, after registering it with Applepay They issue a new card by mail, which takes up to a week to get to you * I was not aware it had been cancelled until I tried to make a purchase* In the meantime MBNA issue the NEW card number to the APPLEPAY account (This is BEFORE you get the card) The scammer who has got your card number and all your details by hacking a website then starts to spend on it - there are no limits on the value of purchases. I was, of course, had the purchases refunded (£950 in 3 days) What angers me is that MBNA make you sin into the website with 'memorable information' BUT letters/numbers from this were NOT asked for during the call to MBNA,by the scammer All this could have been avoided if this had been done It is obvious to me that there are some in customer support that need re-training. Hope this helps others avoid what happened to me Reviewed on: 7th November 2019

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