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MBNA: Purchase credit cards reviews

Name: Purchase credit cards
Rating: 3.16 (196 reviews)

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2.75

Based on 196 reviews, last reviewed 20th Aug 2025

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

40%

12%

37%

Latest highest rating:

5

MBNA actually care about the person at the end of th... MBNA actually care about the person at the end of the line. They are easy to deal with and genuine Reviewed on: 12th June 2025

Latest lowest rating:

1

Security team super disorganized/rude. Avoid this cc. If you lose a card and want a replacement, prepare to wade through mud as you deal with their super disorganized security department that takes 30-60 ... Read more Reviewed on: 20th August 2025

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About this product

MBNA purchase credit cards are designed for everyday spending.

You can check your balance, review transactions, make payments, request transfers and lots more on your computer, phone or tablet. You’ll get paperless statements for your MBNA purchase credit cards.

MBNA purchase credit card reviews help you find out what it’s really like to be a customer. If you’ve used MBNA before, you can also leave a review and share your experience.

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MBNA Purchase credit cards reviews (196)

Terrible customer service!

Beware of terrible customer services Beware! Shocking customer service. Been on the phone for 1hour 40 mins passed between 3 members of staff! Cant take my payment tried 3 times and left on hold for way too long. When passed to customer services told they are sorting out their problem told to hold for a couple of minutes then left waiting for a further 30 mins when the next advisor picks up the call knows nothing about my case. The worst customer services I have experienced. Typical of the Royal bank of Scotland. Same terrible service as Natwest bank, no surprises they are the same company. Will send me a txt within 5 working days to look at my complaint!! Shocking! Reviewed on: 20th July 2020

Trustworthy and fair

I've been really impressed with MBNA. Fair interest rates, good deals, and easy to see balance and pay online! Reviewed on: 12th July 2020

Fair pricing and easy to use app

Always found it easy to use my credit card and it gives me peace of mind to have. The app and service online are easy to make sense off. Reviewed on: 26th June 2020

Good honest company

I've been with Anna for years they are very good never had any trouble Reviewed on: 11th June 2020

Started so well but ending so badly...

Great card in terms of free balance transfer. Got my text to saying 0% coming to an end as 21/06/20. Still owed £2300 so wanted to clear it ASAP. That same day I paid £300, then a week later another £150. Went to pay £500 again today but they REFUSE to accept my money as i've made two payments this month. They are literally NOT LETTING ME clear my debt and clearly want the interest period to start. Contacted the ombudsman Reviewed on: 5th June 2020

Good decent credit card provider.

MBNA is always top of my list of providers to choose for a credit card. They offer frequent zero % Apr offers for existing customers, and even better offers for new customers. The online account does everything you need, my only gripe is not being able to allocate payments to specific plans online. If ever I've had to speak to them they have been helpful, and proactive. All in all, I would recommend an MBNA credit card. Reviewed on: 27th April 2020

A horrible card that was once great

Was a fantastic card in the past, now being acquired by Lloyds group the service became horrible and they changed the terms and conditions regularly to confuse you and get the most out of you. If you raise a complaint you will be put on hold for an hour then go through a complicated formal complaint process. I cancelled the card after being a client for 15 years. Not recommended any more, and I'll make sure to cancel all their cards very soon. Reviewed on: 26th February 2020

Nothing seems to be a problem with MBNA

Fantastic customer service and really easy to get along with. Reviewed on: 19th January 2020

COULD IT GET WORSE?

Before Lloyds Bank took over MBNA the level of service was excellent. Since Lloyds Bank took over MBNA the level of service has been atrocious. It took 5 months to sort out a problem that they created. Reviewed on: 21st November 2019

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