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MBNA: Purchase credit cards reviews

Name: Purchase credit cards
Rating: 3.17 (195 reviews)

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2.77

Based on 195 reviews, last reviewed 28th Jun 2025

No new 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

41%

12%

36%

Latest highest rating:

5

MBNA actually care about the person at the end of th... MBNA actually care about the person at the end of the line. They are easy to deal with and genuine Reviewed on: 12th June 2025

Latest lowest rating:

1

I rang customer service to report a scam that I had... I rang customer service to report a scam that I had endured and because the company exists they couldn’t help what happened was I did a survey on soci... Read more Reviewed on: 28th June 2025

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About this product

MBNA purchase credit cards are designed for everyday spending.

You can check your balance, review transactions, make payments, request transfers and lots more on your computer, phone or tablet. You’ll get paperless statements for your MBNA purchase credit cards.

MBNA purchase credit card reviews help you find out what it’s really like to be a customer. If you’ve used MBNA before, you can also leave a review and share your experience.

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MBNA Purchase credit cards reviews (195)

Beware of this Scam (MBNA could avoid it)

Beware of this Scam! (APPLEPAY contactless purchases) NOTE - I have Never been registered with Applepay!! Someone calls in to MBNA and says the card is lost, after registering it with Applepay They issue a new card by mail, which takes up to a week to get to you * I was not aware it had been cancelled until I tried to make a purchase* In the meantime MBNA issue the NEW card number to the APPLEPAY account (This is BEFORE you get the card) The scammer who has got your card number and all your details by hacking a website then starts to spend on it - there are no limits on the value of purchases. I was, of course, had the purchases refunded (£950 in 3 days) What angers me is that MBNA make you sin into the website with 'memorable information' BUT letters/numbers from this were NOT asked for during the call to MBNA,by the scammer All this could have been avoided if this had been done It is obvious to me that there are some in customer support that need re-training. Hope this helps others avoid what happened to me Reviewed on: 7th November 2019

New application set up - 5 star, once you are a customer - 0 stars

I recently set up an account. I received my pin number and online activation details in the post but no card. I called them today and after a 15 minute wait (listening to a dial tone and no actual music), I get through to be told I need to speak to the fraud team who I have to call. Another call placed and I get put on hold again - at this stage I have been calling/on hold/speaking to someone for 45 minutes. I get told there is no issue. But they go to order me another card and wait - there is a problem, but I have to call New Business who are available on weekdays. Why has no one contacted me if there is an issue with my account? Why can't I be transferred rather than call and get stuck in lengthy waiting times and why are your departments not able to read the same notes as each other. As a new customer - this is shocking service. Reviewed on: 12th October 2019

Balance Transfer

Initial application process to acceptance was very slick, however it was a bit old fashioned to wait for a paper copy of a code to let you into their app. Other than that, little effort on my part to complete the transfer apart from postal delays. Reviewed on: 30th September 2019

Great communication and transparency

Always know my rates and details of interest free periods ending. Very welcoming on calls and goes extra mile to help you understand any fees. Reviewed on: 1st September 2019

BE AWARE mbna credit card is no longer owned by bank of america

I have been mbna credit card customer for many years and it has always been fantastic. Customer service was actually there to serve customers. It has now been taken over by Lloyds group recently and since then service is ruined. Customer service attitude is now changed to “I don’t care about you Mr customer”. Unfortunately that American banking touch is gone and I will never recommend mbna LLOYDS credit card to anyone ever. They should change nAme instead of deceiving clients. Reviewed on: 25th August 2019

Great 0% interest

Great card with many options for interest purchases and balance transfers Reviewed on: 23rd June 2019

Effortless!

Effortless experience. Simple to set up and easily accessible online management. Fantastic! Reviewed on: 15th June 2019

Reliable and practicle

I find that they don't over increase credit limits to lure customers into over using their cards. Its always been very easy to use and to make payments. Very competitive . Reviewed on: 9th June 2019

MBNA Credit card

Reliable and fair company with reasonable rates Reviewed on: 9th June 2019

Avoid at all costs

Absolute nightmare of a company paid online payment accepted then receive email stating hadn't been paid. This happened twice incurring charges of 149 pounds eventually cleared my balance just to get away from them Reviewed on: 17th April 2019

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