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MBNA: Credit Card reviews

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2.80
Based on 194 reviews, last reviewed 12th Jun 2025
No new 5 star reviews
in the past 90 days
50% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
41%
See only 4 star reviews
12%
See only 3 star reviews
6%
See only 2 star reviews
5%
See only 1 star reviews
36%

Latest highest rating:

5

MBNA actually care about the person at the end of th... MBNA actually care about the person at the end of the line. They are easy to deal with and genuine Reviewed on: 12th June 2025
Rebecca Dohert's avatar
Rebecca Dohert

Latest lowest rating:

1

Hard Work to get problems resolved. Bought a new phone and. It was a totally traumatic experience to get it all log on it took me a week and many phone calls to get it sorted. Wot is the... Read more Reviewed on: 11th June 2025
Simon 's avatar
Simon
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About this product

MBNA (a Bank of American company) is a leading supplier of credit cards in the UK. With a range of credit cards to choose from (including balance transfer cards, reward cards and charity cards), reading MBNA Credit Card reviews can help you to find out what other consumers are saying about MBNA. You can write your own MBNA credit card review at Smart Money People by clicking the write review button.

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MBNA Credit Card reviews (194)

New application set up - 5 star, once you are a customer - 0 stars

1
I recently set up an account. I received my pin number and online activation details in the post but no card. I called them today and after a 15 minute wait (listening to a dial tone and no actual music), I get through to be told I need to speak to the fraud team who I have to call. Another call placed and I get put on hold again - at this stage I have been calling/on hold/speaking to someone for 45 minutes. I get told there is no issue. But they go to order me another card and wait - there is a problem, but I have to call New Business who are available on weekdays. Why has no one contacted me if there is an issue with my account? Why can't I be transferred rather than call and get stuck in lengthy waiting times and why are your departments not able to read the same notes as each other. As a new customer - this is shocking service. Reviewed on: 12th October 2019
Charlotte J's avatar
Charlotte J

Balance Transfer

5
Initial application process to acceptance was very slick, however it was a bit old fashioned to wait for a paper copy of a code to let you into their app. Other than that, little effort on my part to complete the transfer apart from postal delays. Reviewed on: 30th September 2019
Michael Harris's avatar
Michael Harris

Great communication and transparency

4
Always know my rates and details of interest free periods ending. Very welcoming on calls and goes extra mile to help you understand any fees. Reviewed on: 1st September 2019
Oliver 's avatar
Oliver

BE AWARE mbna credit card is no longer owned by bank of america

1
I have been mbna credit card customer for many years and it has always been fantastic. Customer service was actually there to serve customers. It has now been taken over by Lloyds group recently and since then service is ruined. Customer service attitude is now changed to “I don’t care about you Mr customer”. Unfortunately that American banking touch is gone and I will never recommend mbna LLOYDS credit card to anyone ever. They should change nAme instead of deceiving clients. Reviewed on: 25th August 2019
Muneeb's avatar
Muneeb

Great 0% interest

5
Great card with many options for interest purchases and balance transfers Reviewed on: 23rd June 2019
Stevo 's avatar
Stevo

Effortless!

5
Effortless experience. Simple to set up and easily accessible online management. Fantastic! Reviewed on: 15th June 2019
Jasper's avatar
Jasper

Reliable and practicle

5
I find that they don't over increase credit limits to lure customers into over using their cards. Its always been very easy to use and to make payments. Very competitive . Reviewed on: 9th June 2019
Clare Ollif's avatar
Clare Ollif

MBNA Credit card

5
Reliable and fair company with reasonable rates Reviewed on: 9th June 2019
James Silcock's avatar
James Silcock

Avoid at all costs

1
Absolute nightmare of a company paid online payment accepted then receive email stating hadn't been paid. This happened twice incurring charges of 149 pounds eventually cleared my balance just to get away from them Reviewed on: 17th April 2019
Hugh kane 's avatar
Hugh kane

Efficient

5
Their administration is spot-on every time. Always shows the exact amount to be paid and by when. Cannot fault them. Reviewed on: 16th April 2019
Iain Colquhoun's avatar
Iain Colquhoun

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