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Melton Building Society: Mortgages reviews

4.56
Based on 297 reviews, last reviewed 19th Feb 2026
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
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10%
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6%

Latest highest rating:

5

Truely customer centric and want to help Truely customer centric and want to help Reviewed on: 19th February 2026
Mike 's avatar
Mike

Latest lowest rating:

2

In 5 years of having a mortgage with The Melton have... In 5 years of having a mortgage with The Melton have never been able to call heir customer service line and actually speak to someone directly. You h... Read more Reviewed on: 6th December 2024
Craig W's avatar
Craig W

About this product

Finding the right mortgage product can be a complicated process, but we want to make this easier for you. We collect the Melton Building Society mortgage reviews to help your decision-making process.

The Melton Building Society is a mutual organisation that offers a range of mortgage products. It’s important to be confident that you understand the terms, conditions and interest rates of the product. If you’re unsure or need any other assistance, always consult the lender or an independent advisor.

Are you interested in Melton Building Society mortgages? Find out what existing mortgage holders have to say about the lender and its products by reading our reviews. Learn which mortgage products they have and how satisfied they are so far. Learn more about the application process and how smoothly it ran. Find out if they would recommend the lender to family and friends. All of this and more can be found in our Melton Building Society mortgage reviews.

Have you had experience with Melton Building Society mortgages? Write a review on Smart Money People to help others just like you secure their new home. Tell us why you chose this lender and if you’ve been satisfied with your decision. How did you find the application process: was it easy to understand? Share any experience you’ve had with the customer service team. Would you recommend the lender to family and friends? Write a review for the Melton Building Society mortgages today.

Melton Building Society Mortgages reviews (297)

Review of the Melton Building Society, Mortgages:

Mortgage Rates

1
I'd like to understand why the Melton Mowbray Building Society decided to profit from the recent base rate reductions, and not to reduce the standard variable rate for mortgages in line with many other lenders? Wouldn't it be more in line with your statement "being a mutual building society which places customers and the community at the heart of everything we do.". Reviewed on: 27th June 2020
Reply from Melton Building Society Thank you for your review. Unlike other lenders, we chose not to increase our Standard Variable Rate when Bank of England Base Rate was last increased. Accordingly, our SVR was already lower than many of our competitors during the recent rate reductions. If you would like to discuss in more detail then please telephone us on 01664 414141. Response date: 3rd July 2020
Melton Building Society's avatar
Melton Building Society

The Melton Building Society Branch Review

5
Good mix of personal service and professionalism. Reviewed on: 7th March 2022

The Melton Building Society Branch Review

5
Only people willing to help at the time, so very grateful. Reviewed on: 4th March 2022

I feel as if I am their only customer.

5
Ever felt like you are a number rather than a person. Well The Melton treat you as though you are their only customer - very comforting Reviewed on: 21st February 2022

Good, old fashioned service

5
I have had my mortgage with Melton for six years. The whole experience has been a positive one, from setting up to now. The best bit is being able to speak to someone on the phone who is able to deal with your query efficiently without being put on hold! Reviewed on: 18th February 2022

The Melton Building Society Branch Review

5
The type of mortgage/ offset offered friendly service Reviewed on: 15th February 2022

The Melton Building Society Branch Review

5
Competitive interest rate, ability to vary payments Reviewed on: 14th February 2022

The Melton Building Society Branch Review

5
The type of mortgage/ offset offered friendly service Reviewed on: 10th February 2022

Excellent resolution to an issue

5
I came up against an issue with an agreed overpayment to my mortgage. My first interactions left me feeling that I was caught in a 'computer says no' scenario. However Caitlin inadvertently got involved and swiftly understood the issue and resolved it almost instantly. For this she gets 6 out of 5 stars. On top of that, she was brilliant to deal with, very knowledgable, able to get to the root cause instantly, solution focused, empathetic and constructive. You can't ask for more from your customer facing team. Reviewed on: 2nd February 2022

Melton Building Society Branch Review

4
Service in Oakham branch is excellent, staff lovely. Mortgage service less positive. Reviewed on: 31st January 2022

Melton Building Society Branch Review

5
They do what they say on the tin Reviewed on: 31st January 2022

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