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Melton Building Society: Mortgages reviews

4.54
Based on 296 reviews, last reviewed 6th Dec 2024
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
80%
See only 4 star reviews
10%
See only 3 star reviews
3%
See only 2 star reviews
1%
See only 1 star reviews
6%

Latest highest rating:

5

Very helpful and informative staff - offered the bes... Very helpful and informative staff - offered the best mortgage suitable for me Reviewed on: 24th September 2024
Marion G's avatar
Marion G

Latest lowest rating:

2

In 5 years of having a mortgage with The Melton have... In 5 years of having a mortgage with The Melton have never been able to call heir customer service line and actually speak to someone directly. You h... Read more Reviewed on: 6th December 2024
Craig W's avatar
Craig W

About this product

Finding the right mortgage product can be a complicated process, but we want to make this easier for you. We collect the Melton Building Society mortgage reviews to help your decision-making process.

The Melton Building Society is a mutual organisation that offers a range of mortgage products. It’s important to be confident that you understand the terms, conditions and interest rates of the product. If you’re unsure or need any other assistance, always consult the lender or an independent advisor.

Are you interested in Melton Building Society mortgages? Find out what existing mortgage holders have to say about the lender and its products by reading our reviews. Learn which mortgage products they have and how satisfied they are so far. Learn more about the application process and how smoothly it ran. Find out if they would recommend the lender to family and friends. All of this and more can be found in our Melton Building Society mortgage reviews.

Have you had experience with Melton Building Society mortgages? Write a review on Smart Money People to help others just like you secure their new home. Tell us why you chose this lender and if you’ve been satisfied with your decision. How did you find the application process: was it easy to understand? Share any experience you’ve had with the customer service team. Would you recommend the lender to family and friends? Write a review for the Melton Building Society mortgages today.

Melton Building Society Mortgages reviews (296)

Review of the Melton Building Society, Mortgages:

In 5 years of having a mortgage with The Melton have...

2
In 5 years of having a mortgage with The Melton have never been able to call heir customer service line and actually speak to someone directly. You have to leave your contact details and they call you back hours or evens days later. There is no online facility for checking details of your mortgage and if you need any information you have to call to request. It is generally an archaic level of service. Reviewed on: 6th December 2024
Reply from Melton Building Society Thank you for your feedback. We are sorry you feel this way. Please email [email protected] as we'd like to hear about your thoughts in more detail. Thank you. Response date: 11th December 2024
Melton Building Society's avatar
Melton Building Society

Excellence in customer service!

5
The Melton building society could not do enough to save me money on my recent mortgage! Reviewed on: 5th October 2023
Reply from Melton Building Society Thanks Craig, great feedback! Response date: 13th October 2023
Melton Building Society's avatar
Melton Building Society

Great service

5
When dealing with Lauren, everything was clearly explained and the changes to our Mortgage payments completed quickly and made easy. Fantastic service. Reviewed on: 5th October 2023
Reply from Melton Building Society Delighted to hear this, thank you! Response date: 13th October 2023
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Melton Building Society

Amazing service

5
I've been a loyal customer of Melton Mowbray for more than a decade. Despite contemplating a switch multiple times in pursuit of more competitive mortgage rates, I stuck around because of their excellent customer service—a quality lacking in some larger lenders. Today solidified my decision, thanks to my conversation with Daniel M. His communication skills and knowledge are truly unmatched. Daniel went the extra mile, comprehending my situation and furnishing me with all the necessary information. To those reading this, keep in mind that Melton will consistently provide assistance and support whenever you have questions or need help. Reviewed on: 4th October 2023
Reply from Melton Building Society Great feedback, thank you! Response date: 13th October 2023
Melton Building Society's avatar
Melton Building Society

Amazing!

5
Let’s be honest, mortgages are rising. It’s a fact and beyond anyone in the industry’s control. However, MBS have not failed me at all since I took out my mortgage 15 years ago! I wasn’t in the best financial situation and most high street lenders “computer said no” but MBS had an actual human that listened to me, understood my situation and have been faultless with everything since. Recently, my situation has changed again, and the time and human input has been invaluable (shoutout to Lisa P). Even though now “computer says yes” I wouldn’t want to leave them! Reviewed on: 4th October 2023
Reply from Melton Building Society Great to hear, thanks Katie! Response date: 13th October 2023
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Melton Building Society

Hiran was exceptionally helpful

5
Have dealt with MMBS for a few years now and they are friendly and efficient. I would recommend their services to all and particularly Hiran Kara who was exceptionally helpful. Reviewed on: 3rd October 2023
Reply from Melton Building Society Great to hear this, thanks Jon. Response date: 4th October 2023
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Melton Building Society

Customer Service

5
Phoned up to ensure everything was sorted and asking a few questions about my new mortgage Daniel N was super polite, helpful and ran through details of the questions I asked. From a service perspective Daniel is a true asset to Melton. The only reason I haven’t provided full stars on this review is that I am unable to see online my mortgage and must all be done via post. Most lenders provide an app and enable you to see all this information at the touch of a button, something I understand melton don’t currently provide with mortgages. If this is something that can be done, I would be over the moon with this service and recommend melton to everyone. Regardless the customer service and speed of getting through was great, I’d just love to see an app/statements online! Reviewed on: 14th September 2023
Reply from Melton Building Society Great feedback, thanks Conor! Response date: 15th September 2023
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Melton Building Society

Very helpful and responsive

4
Angie Evans has been very helpful with processing our mortgage application. She has been very responsive when I have emailed her or called to answer my queries. We have been kept informed of where we are in the process and have every faith that this will proceed quickly with Angie involved. I would recommend her to family and friends. Reviewed on: 12th September 2023
Reply from Melton Building Society Great to hear. Thank you for your feedback! Response date: 15th September 2023
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Melton Building Society

Melton Building Society Branch Review

5
I have a good relationshop with you. I am happy with how you do business and that can speak to a person who will find answers and solve issues straight away. Reviewed on: 8th September 2023

Melton Building Society Branch Review

5
The Melton have always been very reliable. Reviewed on: 16th August 2023

Melton Building Society Branch Review

4
I would suggest the customer service phone line is looked at. It's really difficult to get through most of the time. Reviewed on: 4th August 2023

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