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Melton Building Society: Savings reviews

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4.68
Based on 2,297 reviews, last reviewed 2nd Sep 2025
No new 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
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87%
See only 4 star reviews
9%
See only 3 star reviews
2%
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1%
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1%

Latest highest rating:

5

Great Building Society First visit to this branch to open an account and was very impressed. I was served by Charlie who was really welcoming, very efficient and had grea... Read more Reviewed on: 14th April 2025
Eve's avatar
Eve

Latest lowest rating:

2

Be prepared to waste your time on the phone Very frustrating trying to deal with them: sent a secure message because that’s the channel I prefer because I’m busy during the day at work, yet the ... Read more Reviewed on: 2nd September 2025
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MB1988
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About this product

The Melton Building Society savings reviews can help you to find out more about life at The Melton Building Society. How easy is it to contact The Melton? And how friendly are they? Our Melton Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Melton Building Society Savings reviews (2297)

In branch service review

5
I had a good experience from going in to make the appointment and seeing how friendly your team were with customers to my appointment to open an account and ISA at which I was quite flustered but was immediately put at ease and happy with products. Reviewed on: 26th September 2024
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Verified Member

In branch service review

5
Nice to speak to someone face-to-face. Reviewed on: 26th September 2024
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Verified Member

In branch service review

5
Brilliant to deal with someone face-to-face. Reviewed on: 26th September 2024
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Verified Member

In branch service review

5
Very friendly staff in the branch. Reviewed on: 26th September 2024
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Verified Member

In branch service review

5
Delighted to have local branch where one can talk to real people. Reviewed on: 26th September 2024
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Verified Member

In branch service review

5
I have held a couple of accounts with you over the years, never had any complaints, service was always reliable, interest rates on savings products were competitive with what was available on the market elsewhere. Reviewed on: 26th September 2024
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Verified Member

In branch service review

5
Helpful staff. Quick response to queries. Reviewed on: 25th September 2024
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Verified Member

In branch service review

5
Friendly and very helpful staff who return phone calls as requested. Their interest rates were very competitive, and staff went over and above to give the best service possible. Very efficient in every respect. Pleased to do business with these people. Thank you. Reviewed on: 25th September 2024
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Verified Member

In branch service review

4
I was completing my tax return and spent sometime trying to locate the usual annual savings interest statement from the Society. It was only when I telephones for a copy that I learnt one had not been sent. Could you please send me a statement for the current tax year when available. Thanks. Reviewed on: 25th September 2024
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Verified Member

Appalling service

1
I am trying to get a password to enable me to operate my account online. I find this a cumbersome and unnecessary procedure, made worse by my inability to ever get through on your Head Office phone number 01664414141. I have many accounts with a variety of building societies and banks and have never been asked to phone for a password. I have tried ringing several times at different times of the day and always get the message that we are busy ( SO ARE YOUR CUSTOMERS!) and we will ring you back. But of course I am not here when you ring back , so I have to start the process again. I should add that your menu asks 'press 1 for savings , 2 for mortgages etc etc, but having pressed 1 for savings , the menu then repeats itself and it's only on my third attempt that I get through to savings, only to be told you are busy. What should be a simple procedure has become a Kafkaesque nightmare. I wish to make a formal complaint. I think this level of service ( or lack of) is not acceptable. Reviewed on: 24th September 2024
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paul holtham

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