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Metro Bank: Current account reviews

Name: Current account
Rating: 4.81 (10581 reviews)

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4.81

Based on 10,581 reviews, last reviewed 20th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

good bank, good service, easy and accessible online... good bank, good service, easy and accessible online and mobile banking Reviewed on: 20th August 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10581)

very good bank

when i need help with something i always ask them for help and they always help me with what i need, they speak very professionally and are very good at what they do Reviewed on: 4th March 2021

good

they're good, better than other banks cough cough nation wide Reviewed on: 4th March 2021

Customer service

I can honestly say I always walk away with a smile on my face iv never had problems with this bank, customer service is amazing always smiling happy and welcoming now what more could you ask for? Overall would recommend highly, extremely happy with my current account and my sons savings account. Not to mention metro have always stopped unusual transactions before they come out. Definitely from me a 5 star rating :) Reviewed on: 4th March 2021

Cannot pick fault

Always polite and friendly. Helpful in the way they guide you through their procedures. I have used several branches when out and about at work and always been treated well and with respect. Very quick to pick up on fraudulent transactions and contact the customer. Reviewed on: 4th March 2021

In store service is second to none

Metro bank’s staff are the most caring and professional, they greet you within seconds of entering the store, other banks you wait for what seems like an eternity Reviewed on: 4th March 2021

Bank review

Fantastic service and savings rates. Highly recommended. Easy to use! This is exactly what we need in the lockdown, hassle free service! Reviewed on: 4th March 2021

Excellent

Brilliant bank and staff and service Reviewed on: 4th March 2021

Amazing

It was so easy to apply for a new bank account the mobile app is easy to use and the switching everything over was seamless. Reviewed on: 4th March 2021

Knowledgeable down to earth staff who treat me well as a client

I have always had positive experiences with Metro Bank. The staff are very friendly and welcoming, always willing to go the extra mile if I require statements printed or to cash it a lot of change, or answer any queries I may have. They are very knowledgeable and resourceful and keep me informed of any waiting times or issues. The mobile app they set me up with has been a real lifesaver to me. Reviewed on: 4th March 2021

student

always helpful service and protection service is good Reviewed on: 4th March 2021

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