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Metro Bank: Current account reviews

Name: Current account
Rating: 4.80 (10579 reviews)

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4.80

Based on 10,579 reviews, last reviewed 10th Jul 2026

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

Metro Bank Current account reviews (10579)

Review of the Metro Bank, Current account:

Current account.

They are always efficient, approachable and pleasant. it is exactly what I would wish a current account to be. Reviewed on: 14th August 2024

My experience with Metro Bank

Initially account opening was easy personally however my company account was delayed by over a month due to the incompetance of the Branch and head office losing paperwork. The experience got worse when I transfered funds into my partner account and it was frozen for over a week. If you can take this risk and can deal with the faceless poor customer service then good but if you have business to conduct and people and suppliers to pay then can you afford to take the risk. Best avoid Reviewed on: 1st May 2018

A new, people focused way of banking. Simple, clear and transparent

Superb in every way with cards and cheques issued on the spot, coffee for me and bowl of water for my dog. Now THAT’S a bank! Reviewed on: 11th February 2018

Hassle-free

Absolutely fantastic! You can walk in without making an appointment - unheard of in the UK and leave with your account open and bank card on the same day. Absolutely fantastic service and takes the hassle out of waiting for your account to be set up. Recommended to all our friends and family that come over Reviewed on: 11th February 2018

Modern Banking

Good opening hours even on Sunday. Love the safe box facilities. Reviewed on: 11th February 2018

Great current account

I have had a current account with metro bank for several years now. Never had a problem with the bank and customer service is excellent Reviewed on: 6th February 2018

easy

its very easy to open but they do take a long time to deal with you in branch even when quiet Reviewed on: 3rd February 2018

Don't bother

It took over one and half hours to open an account because I had to go back after I went in to open an account, and there web site states your card is printed on the same day, But I was told it will be sent after five days and the pin some time after that. and they do not what you to have a current account only a cash account, If you don't have a Passport or a photo driving licence, and I had the other forms of ID, that they state and you need to have a credit check done anyway, If you want a Cheque book or to set up a direct debit. But I will tell people "I don't like" to open an account there. Why should I be the only one lied to. I was still waiting to use this account on line but after fourteen days i now can. Reviewed on: 31st January 2018

Waste Of Space

These idiots have no clue about Deputyship orders or what it means to be in a nursing home due to Alzheimers .. they CLAIM to be people focussed and their branch staff are great but higher up the chain they are ignorant and useless .. they expect the impossible due to their lack of training and intelligence. They need but lack training .. my advice - AVOID METRO BANK LIKE THE PLAGUE Reviewed on: 31st January 2018

Wonderful service

Amazing customer service, cards printed in branch, magic money machine, child friendly and dog friendly. Reviewed on: 23rd January 2018

Simple and straightforward

Easy transactions, simple and straightforward services. Impressed. Reviewed on: 23rd January 2018

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