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Metro Bank: Current account reviews

Name: Current account
Rating: 4.80 (10579 reviews)

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4.80

Based on 10,579 reviews, last reviewed 10th Jul 2026

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

Metro Bank Current account reviews (10579)

Review of the Metro Bank, Current account:

Current account.

They are always efficient, approachable and pleasant. it is exactly what I would wish a current account to be. Reviewed on: 14th August 2024

Recommend

I fully recommend Metro Bank to all. They are the future of customer friendly banking. Reviewed on: 18th November 2017

Superb!

Best thing i have ever done in terms of banking! One of our clients had lost his Metro current account card on a Sunday and need it straightaway again because he was travelling the very next day to Qatar. He went to Metro, was issued the card there and then. Since then i have switched as well and am absolutely happy banking with Metro! Reviewed on: 11th November 2017

Great Banking Service

Lost a credit card in machine at the door - manager opened machine and gave it back to me. That would have been a two week hassle with any other bank. Drew Kingston upon Thames Reviewed on: 10th November 2017

Simply Excellent

I drove 100 miles to open my account and it was worth it. Whenever I'm in a branch of Metro, it's consistently great service. As the branches steadily expand northbound; I'm looking forward to the day that I can sack my existing bank. Reviewed on: 10th November 2017

Defies description

A cowboy bank that employ people directly from the Vicky pollard School of customer services with a high turnover of staff and average age being around 19 years old my experience has been damaging and I wouldn’t go near any Metro Branch unless it was the The underground of Paris !! Reviewed on: 8th November 2017

Easy to use

Really easy to use. Bank cards printed there and then. Using a photo for identification. Decent app. No transaction fees in Europe for foreign currency. Open at reasonable times. Great bank but shame it is only in London. Reviewed on: 8th November 2017

Shite

Sent letter to head office. They didn't bother to reply. Reviewed on: 8th November 2017

Great customer service

I went in to open my account. The executive was very warm and friendly. The best thing is assurance that my account will be open within a day, which many other banks couldnŠ—Èt, other banks gave me appointment after weeks l. Metro bank tops in customer service and makes your banking experience great. Reviewed on: 7th November 2017

The best customer service ever!

Metro Bank offers nothing but the highest and best level of customer services I have ever experienced in the 21st century. Reviewed on: 7th November 2017

Fantastic service

Metro Bank has excellent service, from the card and pub issues on the spot, to the UK call centre and the cash machines indoors. Oh and the money machines for converting your change for free! Simply fab! Reviewed on: 6th November 2017

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