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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Best bank

One thing that the bank is open 7 days always that was nice. And they treat us nicely. They were so amazing. Love it Reviewed on: 3rd April 2023

Very friendly

Very friendly staff and more importantly real people not robots Reviewed on: 3rd April 2023

Helpful and Kind

When i joined Metro Bank i had enough of the bank i was with missing money, Metro changed that and strange movement on my account i am contacted straight away and or my account get stopped a new card there and then no waiting for moths at a time Metro Bank staff are helpful polite assist where needed your new account is ready within an hour you get a new account and problems sorted so fast Reviewed on: 3rd April 2023

Vote for Metro Bank

I have been with Metro Bank for over 10 years now, I joined for many different reasons, such as the different types of accounts they hold so you have options on how to deal and handle your money, the customer service is fantastic not only within the bank branches but over the phone and overseas service help, the security system makes me feel confident and safe to hold my money with Metro, and the fact that they are so quick and efficient with their services really helps, they are very clear and easy to understand so that anyone can use metro bank its brilliant! they don't try to complete things and if you don't understand they find a way to help you instead of just insisting on what to do with your money, they make sure that you are happy with what they have done for you so you always leave on a good and well comfortable note so you know what you needed todo has been done, I can not brag on enough how happy I am with METRO BANK. I could continue the list and reasons. I would 100% recommend to use metro bank Reviewed on: 3rd April 2023

Great customer service.

Amazing customer service. You can always get a real person at the end of the phone line if you want to get in touch. Reviewed on: 3rd April 2023

Miss Ayesha Evans

Metro bank is the top ones to go to. Reviewed on: 3rd April 2023

Absolutely fantastic bank!

Metro are kind, personal and companionate bank. Their staff are immaculate and everything is so straight forward and easy with them, especially when you have a problem. Deserves acknowledgement as there is no bank lime them. Thank metro! Reviewed on: 3rd April 2023

Amazing

7 days a week..... perfect for me and staff in there very good.. well trained Reviewed on: 3rd April 2023

Good customer service and open everday

Good customer service and open everyday and also its good see someone dealing face to faces so happy be metro customer. Reviewed on: 3rd April 2023

Best bank ever

I can speak to an English person when calling customer service. They have branches everywhere which opens late. Very reassuring especially with closures of other banks’ bran hes! Reviewed on: 3rd April 2023

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