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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Transparent banking

I have Metro Bank to be an absolute joy to be a customer of, everything is clearly explained and nothing is ever to much bother with them. From online banking to 7 days a week access to real people, I cannot emphasise how easy it is to use their services. Have recommended them to all my friends Reviewed on: 9th April 2023

Helpful, friendly, professional, efficient

I can’t fault the service we get at our local branch. They always meeting and greet. Are very friendly and always try and help where possible, they never make you feel rushed. They’re great with kids, my son has a bank account and they always go out of their way to help him. He enjoys going into the bank!! They also have doggie biscuits whats not to love. Would definitely recommend this bank to anyone. Reviewed on: 9th April 2023

Great service

Opening account top Good service very helpful when get in the bank Reviewed on: 9th April 2023

Most convenient no nonsense best bank ever

My experience with these guys has been hassle free it’s like their not like a bank too friendly and nonchalant ( in a good way) obvz . Thank you metro Reviewed on: 9th April 2023

Good

Good good good good good good good good good Reviewed on: 8th April 2023

Metro Bank: The Best Bank; it's modern, friendly to customers (dogs & kids included) and provides stress-free customer service.

Metro Bank are the best bank in the world, or at least in the UK. Here are the reasons why I believe this statement be true. Firstly, what is more to love than a bank where you can actually bring your dog inside?! There are doggy treats and water bowls for your pooch dotted around these dog-friendly banks. Go into the banks with kids too without stressing, not that I have ever waited more than a half hour on a busy day to be seen by their friendly staff. Metro Bank have you covered by keeping up the kids' (and adults') mood with lollies. Not that you have time to finish the lolly; with instant account opening; and you can print off proof of address in the branch; you are issued with your card on the spot! This includes replacement cards. The only thing you need to bring is your face. Thanks to their photo verification system, you will be speedily sorted without need of documents nor ID. The telephone customer communication has always been friendly, helpful and efficient. I will always stay loyal to this bank, and I think other banks have fallen behind whilst Metro Bank has trumped them with their modern perks. Metro Bank make banking stress-free. Reviewed on: 8th April 2023

Quick, great service, and quick, so fast I named it twice

It's open 7 days a week, enough said Reviewed on: 8th April 2023

Amazing bank

The best bank I have signed up to, easy access to my accounts, personal touch in bank with no glass counters and pets allowed. Easy to get hold off and very efficient when resolving account issues Reviewed on: 8th April 2023

Very useful Current Account

The card of Metro bank is very useful while on holiday in Europe as it does not charge anything to use Metro bank current account's card in Europe Reviewed on: 8th April 2023

Easy to use for anyone

Very good for recommending someone to be in metro family Reviewed on: 8th April 2023

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