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Metro Bank: Current account reviews

Name: Current account
Rating: 4.80 (10579 reviews)

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4.80

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Quality Bank

Staff are always very professional and efficient , & friendly without being artificial. Who can ask for more? Reviewed on: 3rd April 2023

Metro Bank performance

Performance beyond expectancies Reviewed on: 3rd April 2023

The Best bank ever !!

I like this Bank because have very nice app and easy to make transfer money and îs open 7 days per week thank You metro bank u are te Best bank ever from uk ...im old customer from 2017 ...and i m very happy Reviewed on: 3rd April 2023

Respectful

I really like my metro bank the staff make you feel comfortable and there really quick with dealing with the customers they never let the line grow long and there always enough staff on the shop floor if you need any help every time I've gone in there I never waited no longer then 5-6 minutes that's fast for a bank and I can go to the bank and get a new card the same day not having to waite to one to come in the post Reviewed on: 3rd April 2023

Awesome Customer Service

Easy application online and card ready to pick up in mins. Furthermore, great customer service, attentive and clearly knowledgeable. Opening children's saving accounts was a bit time consuming, but worth it for the goody bag they received. Reviewed on: 3rd April 2023

Top notch

Never had any problems whenever I walked into my local branch, happy faces and happy to help everytime. Reviewed on: 3rd April 2023

Best bank ever

Always open and friendly, with the best personal and services Reviewed on: 3rd April 2023

Helpful, convenient, friendly

Both in the branch and online, Metro Bank customer service is great. Reviewed on: 3rd April 2023

Excellent service both in store and online

I’ve had a current account for a couple of years now. Mostly I bank online. Everything is really clear. I’ve had no issues so far. There are lots of useful tools to help with managing your finances. Reviewed on: 3rd April 2023

Opening hours

Love to walk in metro bank in my own time late opening 7 days a week Reviewed on: 3rd April 2023

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