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Metro Bank: Current account reviews

Name: Current account
Rating: 4.86 (10576 reviews)

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4.86

Based on 10,576 reviews, last reviewed 25th Mar 2026

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

New debit card Current account it’s ok. Only one thing is not comfortable like few years ago. Now it’s not possible get new debit card at the branch. They can sent i... Read more Reviewed on: 25th March 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10576)

Respectful

I really like my metro bank the staff make you feel comfortable and there really quick with dealing with the customers they never let the line grow long and there always enough staff on the shop floor if you need any help every time I've gone in there I never waited no longer then 5-6 minutes that's fast for a bank and I can go to the bank and get a new card the same day not having to waite to one to come in the post Reviewed on: 3rd April 2023

Awesome Customer Service

Easy application online and card ready to pick up in mins. Furthermore, great customer service, attentive and clearly knowledgeable. Opening children's saving accounts was a bit time consuming, but worth it for the goody bag they received. Reviewed on: 3rd April 2023

Top notch

Never had any problems whenever I walked into my local branch, happy faces and happy to help everytime. Reviewed on: 3rd April 2023

Best bank ever

Always open and friendly, with the best personal and services Reviewed on: 3rd April 2023

Helpful, convenient, friendly

Both in the branch and online, Metro Bank customer service is great. Reviewed on: 3rd April 2023

Excellent service both in store and online

I’ve had a current account for a couple of years now. Mostly I bank online. Everything is really clear. I’ve had no issues so far. There are lots of useful tools to help with managing your finances. Reviewed on: 3rd April 2023

Opening hours

Love to walk in metro bank in my own time late opening 7 days a week Reviewed on: 3rd April 2023

It does what it says on the tin

As the title suggests, it’s a bank that does what it says it will do and helped my family navigate a complex bereavement and nothing was too much trouble and had knowledge and expertise to signpost to other resources. We are eternally greatful. Reviewed on: 3rd April 2023

Best bank in Britain

Absolutely outstanding service , even came to my home to get follow up signatures, never ever has a bank done this in my 60 yrs Reviewed on: 3rd April 2023

cooperative staff

it’s convenient to open bank account with walk in rather than hectic formalities Reviewed on: 3rd April 2023

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