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Metro Bank: Current account reviews

Name: Current account
Rating: 4.80 (10579 reviews)

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4.80

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

It does what it says on the tin

As the title suggests, it’s a bank that does what it says it will do and helped my family navigate a complex bereavement and nothing was too much trouble and had knowledge and expertise to signpost to other resources. We are eternally greatful. Reviewed on: 3rd April 2023

Best bank in Britain

Absolutely outstanding service , even came to my home to get follow up signatures, never ever has a bank done this in my 60 yrs Reviewed on: 3rd April 2023

cooperative staff

it’s convenient to open bank account with walk in rather than hectic formalities Reviewed on: 3rd April 2023

Bank you can trust

I love Metro bank as you know uour money is safe and secured. Reviewed on: 3rd April 2023

Best Bank for every day needs.

Helpful, friendly staff. Great service. Reviewed on: 3rd April 2023

Customer service second to none.

Ever since my first call with metro bank, they have exceeded expectations of how efficient they are, making these normally time consuming and draining phone call conversations an absolutely day brightener. They ask to talk on a first name basis, which I’ve always found very personable. I believe that with this levelling of players on the field, as customer service members will always introduce themselves on a first name basis right? Actually creates a much friendlier and authentic customer service experience, and both parties feel more relaxed. Their opening times are a game changer when it comes to banking, definitely more suitable to the everyday working person. Also, using your card in Europe has been made so easy and without an extra cost to you too! It’s made my frequent travels smooth and stress free. I am a very happy customer and always make a point recommending Metro bank to friends and family. Many many thanks Metro! :) Reviewed on: 3rd April 2023

Amazing

Everyone is always so helpful and it makes banking a pleasure rather than a chore! It’s so quick and easy when you go into store and the app is really easy to use unlike other banking apps Reviewed on: 3rd April 2023

Metro bank is indeed the best

Excellent service delivery and it's a bank where all their products and services supercedes all other high Street banks. Reviewed on: 3rd April 2023

Satisfied customer.

I have always had excellent service in every branch I have used. Reviewed on: 3rd April 2023

Best bank and never moved since 16!!

For every time I have had an issue making payments or switching to a current account or forgetting my password, they have immediately helped me on the spot. I’ve never had to wait for service, they do their absolute best. For me working in hospitality I understand people not quite appreciating the work and effort behind the scenes. All I know is they work their butts off and it shows. Very proud to be with metro bank and I can say it will be for a lifetime :) Reviewed on: 3rd April 2023

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