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Metro Bank: Current account reviews

Name: Current account
Rating: 4.86 (10576 reviews)

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4.86

Based on 10,576 reviews, last reviewed 23rd Jan 2026

400% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Good experience in personality and protection on sta... Good experience in personality and protection on staff are very amazing their are amazing by the way Reviewed on: 23rd January 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

Metro Bank Current account reviews (10576)

Review of the Metro Bank, Current account:

Current account.

They are always efficient, approachable and pleasant. it is exactly what I would wish a current account to be. Reviewed on: 14th August 2024

Customer service second to none.

Ever since my first call with metro bank, they have exceeded expectations of how efficient they are, making these normally time consuming and draining phone call conversations an absolutely day brightener. They ask to talk on a first name basis, which I’ve always found very personable. I believe that with this levelling of players on the field, as customer service members will always introduce themselves on a first name basis right? Actually creates a much friendlier and authentic customer service experience, and both parties feel more relaxed. Their opening times are a game changer when it comes to banking, definitely more suitable to the everyday working person. Also, using your card in Europe has been made so easy and without an extra cost to you too! It’s made my frequent travels smooth and stress free. I am a very happy customer and always make a point recommending Metro bank to friends and family. Many many thanks Metro! :) Reviewed on: 3rd April 2023

Amazing

Everyone is always so helpful and it makes banking a pleasure rather than a chore! It’s so quick and easy when you go into store and the app is really easy to use unlike other banking apps Reviewed on: 3rd April 2023

Metro bank is indeed the best

Excellent service delivery and it's a bank where all their products and services supercedes all other high Street banks. Reviewed on: 3rd April 2023

Satisfied customer.

I have always had excellent service in every branch I have used. Reviewed on: 3rd April 2023

Best bank and never moved since 16!!

For every time I have had an issue making payments or switching to a current account or forgetting my password, they have immediately helped me on the spot. I’ve never had to wait for service, they do their absolute best. For me working in hospitality I understand people not quite appreciating the work and effort behind the scenes. All I know is they work their butts off and it shows. Very proud to be with metro bank and I can say it will be for a lifetime :) Reviewed on: 3rd April 2023

Easygoing

Always open when I need, local and friendly customer service Reviewed on: 3rd April 2023

Great, thank

Well, please with my account and the service Reviewed on: 3rd April 2023

Best bank

Metrobank staff has been very friendly and helpful. Love that the bank closes late and open on non usual days like Sundays or even Bank Holiday - makes managing my finances with a demanding full time job so much easier. Best rates for my fixed term savings account too compared to other banks. Reviewed on: 3rd April 2023

Very easy to use

Easy and simple to use with good customer service Reviewed on: 3rd April 2023

Open 7 days a week

I like Metro Bank because they open on a Sunday when other banks are shut. Also the founder of Metro Bank was a dog lover like myself and dogs are always welcome and dog treats and water is always offered to my fur baby. Reviewed on: 3rd April 2023

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