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Metro Bank: Current account reviews

Name: Current account
Rating: 4.80 (10579 reviews)

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4.80

Based on 10,579 reviews, last reviewed 10th Jul 2026

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Replacement card

Card issued in the branch in minutes, excellent service Reviewed on: 3rd April 2023

Great bank

I’ve had great experiences with metro ! From online to in store… I’m an extremely last minute person with young kids , so leaving the house can be a struggle and with a bank like metro it’s ok they support people like me with later opening hours and drive through banks. Reviewed on: 3rd April 2023

Quick no hassle

I called you not my local branch in Hammersmith to open an account, l was passed straight over to a customer advisor within approximately 30 minutes an account was opened for me with a debit card provided noted ready to use. I am 73 years old and not computer savvy, the customer adviser showed me how to add a PIN number to my account. I have since moved my pension to be paid into my account and l have also visited the branch to pay a cheque in, this was done quickly and smoothly. I cannot praise the bank and advisors enough, how quickly and easily they deal with you face to face and with a smile. Reviewed on: 3rd April 2023

New account opening

Staff welcomed me into the Crawley branch and guided me into opening a new current account. My learning difficulty wasnt an issue and really felt my questions and concerns where answered accordingly. My brother was by my side and confirmed all my details with the branch manager and her team. When i returned a few days later to deposit some cash again they assisted me doing so. I wanted to change from my previous bank to Metro because of the help i need. Most outstanding and understanding bank Ive been to. Reviewed on: 3rd April 2023

Best

friendly employees they always want to help Reviewed on: 3rd April 2023

Super easy

Super easy super fast to get thru Reviewed on: 3rd April 2023

Good service

Good customer service ! Safety and security Reviewed on: 3rd April 2023

Best bank in the world

Friendly staff who always deal with my business in a timely and efficient way. I have always been very satisfied with how the bank looks after my account and their communication is excellent. I will be banking with them for a long time to come! Reviewed on: 3rd April 2023

Awesome

Metro Bank is my bestie. You have no idea how I hated going to the bank in person before internet banking became prominent, but since I began to bank with Metro, I just love visiting my Clapham Junction Branch. I was there two times last week. Good customer service, very nice and welcoming people. Metro Bank is the BEST. Reviewed on: 3rd April 2023

Easy to work with

Easy to work with people are really helpful Reviewed on: 3rd April 2023

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