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Metro Bank: Current account reviews

Name: Current account
Rating: 4.88 (10574 reviews)

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4.86

Based on 10,574 reviews, last reviewed 23rd Jan 2026

200% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Always professional polite when I have contacted the... Always professional polite when I have contacted them answered my queries felt respected and valued as a customer Reviewed on: 23rd January 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

Metro Bank Current account reviews (10574)

Review of the Metro Bank, Current account:

Mrs khalil

Metro bank is a good and reliable way of dealing with the daily banking I am very satisfied Reviewed on: 10th March 2023

Brilliant bank.

Me and my two daughter use your bank. We have had to deal with a few problems, however the problems are quickly dealt with after I visit my local store. Friendly staff and always able to help Reviewed on: 1st February 2024

Fraudulent Bank.

Let fraud happen to my dead mothers account. When you make purchases on your own card they block it. Worst bank in existence. Reviewed on: 24th January 2024

Still waiting....6 weeks later!!

After reading their advertising stating that you could open an account in 10 minutes, I went to my local branch to open a current account. I was met by a member of staff and went through the process by showing my ID, stating that I've lived at the same address for 39 years and have an ''Excellent' credit score according to the credit score companies. There was something which prevented me from opening the account there and then apparently. She told me that the bank would get in touch with me by phone or email within 7-10 days. The following week I called into the branch again only to be told that sometimes there is a delay in contacting me. Now it's 6weeks later and still no contact from them. In the meantime I went to Santander and opened an account with them which was completely open within a week! Reviewed on: 3rd December 2023

Bad customer services

New account received my salary next think my account restricted Reviewed on: 14th November 2023

incompetent ass wipe

it took me 45 minutes to deposit a cheque because the cashier had no idea what they were doing Reviewed on: 23rd August 2023

Not allowed my own money

My bank account has been blocked for the last 3 weeks and cannot or even allowed to get my own money out. Supplied the evidence for where the money came from but still no good . Make sure you have other access to funds or you will become very stuck using metro bank. Do not use Reviewed on: 17th August 2023

Closing my accounts for no reason

Been banking with them for over a year, just received an email saying they are closing my accounts and take my money out. No reason given when I called, the girl just said "yes they do this sometimes with no reason given". I've never experienced this in my life. Reviewed on: 2nd August 2023

Incompetent

Daughter had a suspicious transaction flagged on her account to the point they blocked her card but still released payment 2 days later and refuse to refund saying although the transaction was flagged it wasn't illegal Reviewed on: 27th July 2023

Great bank

Very happy with this bank, nothing is too much trouble for the staff, always happy to help Reviewed on: 21st July 2023

Metro bank

Great staff,superb opening hours that can accommodate everyone, and if you need bank card replacing,do it on site there no waiting ten days relying on unpredictable post. It's a no brainer Reviewed on: 11th July 2023

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