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Metro Bank: Current account reviews

Name: Current account
Rating: 4.80 (10579 reviews)

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4.80

Based on 10,579 reviews, last reviewed 10th Jul 2026

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Just great

We travel to Europe and we don't get charged for any transactions unlike other banks. Reviewed on: 12th March 2023

Excellent services staff very helpful

A1 service Best bank in our area Reviewed on: 12th March 2023

Good zervice

Overall good service with the xception of internet going down a few times Reviewed on: 12th March 2023

fantastic

Top class service received on every visit, problems sorted on the spot. Staff always warm, welcoming and friendly Reviewed on: 12th March 2023

Very easy to work with it

It Is friendly to use and a very well-structured app on mobile. I like it Reviewed on: 12th March 2023

Service with a smile

Great bank, far ahead from the Traditional bank competitors. I’ve been banking with Metro for over 10 years, and willing continue to do so. Reviewed on: 12th March 2023

Completely

Completely uncomplicated bank always able to contact someone Reviewed on: 12th March 2023

Easy, no hassle

Efficient and reliable. Metro keeps in touch and provides any information you need Reviewed on: 12th March 2023

Overall the best

I have been with Metro bank almost since they came to the UK and having been with various of the UK high street banks over the years, Metro are far and away the best. The fact that the debit card can be printed in store is a unique feature that is truly revolutionary! With other banks the hoops one has to jump through if you live in the country and are not at your registered address is usually exhausting and obstructive. The Metro app is also the best I have used as it their security checks. The customer service too has always been excellent whether in store on on the telephone. Some elderly clients of mine recently had a Trust account closed with short notice and only Metro was able to offer them a replacement account. They are in the mid 80s and Metro were caring and responsive throughout the transfer process. Reviewed on: 12th March 2023

Customer Experience

The Ease of Banking just sums it all for customer experience Reviewed on: 12th March 2023

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