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Metro Bank: Current account reviews

Name: Current account
Rating: 4.86 (10577 reviews)

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4.86

Based on 10,577 reviews, last reviewed 25th Mar 2026

400% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

New debit card Current account it’s ok. Only one thing is not comfortable like few years ago. Now it’s not possible get new debit card at the branch. They can sent i... Read more Reviewed on: 25th March 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

Metro Bank Current account reviews (10577)

Review of the Metro Bank, Current account:

Current account.

They are always efficient, approachable and pleasant. it is exactly what I would wish a current account to be. Reviewed on: 14th August 2024

quick & easy

service always fast , easy and staff are friendly Reviewed on: 11th March 2023

Very professional, and polite people in branch

I called in to the bank 2 days ago, got asked if i was ok, and if they could help, by 2 people in 20 seconds, British banking at its best Reviewed on: 11th March 2023

Boutique service

It’s simply the best bank because I can speak to actual people in person at a bank branch which is open 7 days a week. That kind of customer service isn’t provided by any other bank. It’s fantastic because it also provides jobs for local people and therefore reinvests in the community. Reviewed on: 11th March 2023

Old school service

I've found Metro Bank to be one of a kind in this day and age, reverting to the best principals of Banking, as it was 50 years ago. Friendly staff and a Bank manager you can talk to, it like stepping back in time with the best of modern practices to enhance the Banking experience. Reviewed on: 11th March 2023

Excellent service

Throughout my time banking, Metro bank has always had great service. The queues are short, the staff are friendly and super helpful. The app and website for online banking are pretty easy to use. The coin counting machine is great for quickly depositing loose change and also to help young people save money in the young savers accounts. They could maybe be slightly more pro-environmental in what they invest the money in, but that is the only reason that I don't give full stars, excellent in every other respect. Reviewed on: 11th March 2023

BEST ACCOUNT EVER!!

Metro bank has been the most convenient bank account I’ve ever had. Trust me I’ve had them all. Reviewed on: 11th March 2023

Current Account

Changing anything, especially with analogous app functions unavailable, or details forgotten, is a breeze. The staff are always cool (tip of the hat to the Bristol and Bath teams), making one feel taken care of, engaging in conversation, etc. Not to mention card replacement system, which is an absolute winner (makes one feel like in a chocolate factory ;) ). The best banking experience I have ever had, period. Reviewed on: 11th March 2023

Proud, Fast, Friendly

I really like this bank because is good for young people, and olders pepole. This bank have very friendly stuff support. If I had problem they reaction is really fast, than others banks when I have to waiting more than 20 minutes to speak someone on Infoline and connected with somebody and that's really frustrating, because as we know time is a money in present times. When I calling with any problems the case is done quickly usually through one person and that's awesome, in my opinion and experience the others place are like Sorry I can't do that for you, so hold on line and waiting for my colleague, because I'm not competitive person to solve the problem. The other wise I see that pepole who make stuff are really proud from work, and they really love what they can do. Improve yourself, improve banking and improve other pepole too I think, because just make pepole happy and make feel that our money are save and all stuff working as well to we fell cares. Reviewed on: 11th March 2023

Came through when no-bank came through

Setting up an account was faster than flash and the online security is top-notch Reviewed on: 11th March 2023

easy to open and install app to the phone

i would recommend to all my friends as this bank is amazing unlikely others bank which always complicated things just to open a simple account. Reviewed on: 11th March 2023

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