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Metro Bank: Current account reviews

Name: Current account
Rating: 4.80 (10579 reviews)

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4.80

Based on 10,580 reviews, last reviewed 10th Jul 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Simply The Best Bank

A bank that still has a face and a person you can speak to. Great products and so easy to order or cancel a new bank card. Walk into the branch speak to someone at the desk and it’s all resolved in under 10 minutes or less Reviewed on: 11th March 2023

Excellent customer support and great service

Long opening hours including weekends makes it easier for me to visit the bank. Good locations with parking facilities. Overall a good bank to be with. Reviewed on: 11th March 2023

Always helpful

If I have had a problem they have always sorted it out promptly and efficiently Reviewed on: 11th March 2023

EXCELLENT CUSTOMER SERVICE.

Staff are always helpful even online the customer service is excellent. In my experience there was no long waiting time before the adviser answered the call. Reviewed on: 11th March 2023

Branches slow

Branches are generally slow in solving matters. Reviewed on: 11th March 2023

Very good service

They are always very friendly and helpful Reviewed on: 11th March 2023

Excellent treatment and friendly helpful staff

Since I opened my current account a few weeks ago I've found metro to be a top bank and will recommend to all I know Reviewed on: 11th March 2023

Excellent High Street bank

Metro Bank really does try to make a difference. Excellent customer service. Reviewed on: 11th March 2023

Fantastic banking App

Compared to other banking Apps Metro Bank has the best one by far. Also love the friendly/helpful staff. I have peace of mind knowing I can bring my dog inside the bank rather than leaving her outside. Reviewed on: 11th March 2023

Excellant service

Overall excellent customer service all round. Being able to go into the bank 7 days a week makes it much easier to maintain account. Reviewed on: 11th March 2023

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