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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10580 reviews)

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4.79

Based on 10,580 reviews, last reviewed 10th Jul 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

Metro Bank Current account reviews (10580)

Review of the Metro Bank, Current account:

Current account.

They are always efficient, approachable and pleasant. it is exactly what I would wish a current account to be. Reviewed on: 14th August 2024

Professional

Very good service in the bank and online. I recommend Metrobank Reviewed on: 10th March 2023

Outstanding excellent personal service on the High St

Very efficient, personal, helpful every time - thoroughly recommend - and they welcome the dogs! Reviewed on: 10th March 2023

Perfect service

The branches all over are so supportive, have banked with them since 12 and never looked to another bank, they are so accessible and they provide not only useful free gifts for yourself, but for children, pets, and more. I will always bank with metro. Reviewed on: 10th March 2023

Best bank in Uk

Best seevice ..best customer service ever Reviewed on: 10th March 2023

Pleasant environment

Environment in Bank is pretty uncluttered Always makes me feel less stress waiting in a queue Reviewed on: 10th March 2023

No criticism possible, consumate service

Branch hours of business are so opposite to the other major banks, that Metro deserves to wipe the floor with them all! Reviewed on: 10th March 2023

Greatness of Metro

Such a great banking experience. Money is secure and they are transparent which makes them all the more better. Reviewed on: 10th March 2023

Care is taken to care for customers

Although I get frustrated by being kept "on hold" and passed around from person to person, and by the multiplicity of code numbers which I am expected to remember, I must say that the service is good. Everyone is pleasant and helpful - and, particularly when I was "scammed" a few months ago, bank staff prevented the funds from leaving the bank, and I was reimbursed, within hours. in fact, I was barely off the phone with the scammers when bank staff rang me to express their concerns. Full marks! Reviewed on: 10th March 2023

I love metro bank and I will bank with them forever

Well, I’m new to the country, metro bank was the first bank I got into at Liverpool Street close to my uni, my first day experience was excellent, customer service was amazing, they attended to me patiently because I asked the team a lot of questions because it was my first bank account in the Uk. Thank you metro bank for the good job Reviewed on: 10th March 2023

One of the Best

Undoubtedly one of the Best Bank with outstanding customer services. Easy online banking with high security. Already Recommend to all my friends & family members. Reviewed on: 10th March 2023

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