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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10580 reviews)

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4.79

Based on 10,580 reviews, last reviewed 10th Jul 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

Metro Bank Current account reviews (10580)

Review of the Metro Bank, Current account:

Current account.

They are always efficient, approachable and pleasant. it is exactly what I would wish a current account to be. Reviewed on: 14th August 2024

Fastest customer service

I’ve not had a single bad experience yet and I’ve been with metro for about a year now, every time I’ve had an issue it’s been sorted quick and simple. Reviewed on: 10th March 2023

Good banking structure

a bank where you can call home. I've been there several times, and so far, it has been a positive experience with good coordination and organization. Reviewed on: 10th March 2023

Amazing

The bank is simply amazing with all they do. The ability to combine being a community and an high street bank is awesome Reviewed on: 10th March 2023

Simple

Metro bank got the best simple, easy to use online banking app Reviewed on: 10th March 2023

Awesome!

Customer service is the most important aspect of banking! Metro staff always deliver! Reviewed on: 10th March 2023

Real banking for real people.

Being humanised is the most important service for me when banking. I don’t want call centres, I don’t want automated tellers, just a human who can smile, say hello and count your money or solve your problem. Metro.. they do this. Reviewed on: 10th March 2023

Just an excellent bank through and through

Have recently joined Metro bank from another high street competitor and everything is better, from more attentive and friendly service, better opening hours, better functioning online banking. I would go as far to say as the best High street bank potentially in the world, not just the UK Reviewed on: 10th March 2023

Local branch

I find it helpful to have a local branch. Staff are friendly and helpful, dog friendly too, a loo for bank users plus a cuppa. What’s not to like Reviewed on: 10th March 2023

Very efficient

My experience with the current account of Metro bank has been very satisfactory and efficient. They have good customer service, and very effective banking system. I have enjoyed my experience so far and I will continue to bank with them. Reviewed on: 10th March 2023

Good

Frendly customer service,Welcome and Help , quick Response,U can get Direct Card service and extra.. Reviewed on: 10th March 2023

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