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Metro Bank: Current account reviews

Name: Current account
Rating: 4.80 (10579 reviews)

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4.80

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

Metro Bank Current account reviews (10579)

Review of the Metro Bank, Current account:

Service

I love everything about this bank . Reviewed on: 11th March 2023

Great bank

Great and reliable bank, easiest online/ app banking. Reviewed on: 10th March 2023

First class bank

My branch is in Croydon and the staff there were very helpful in a problem I had they sorted it our to my satisfaction Reviewed on: 10th March 2023

Comfortable banking

Moved from lloyds to metro, better customer service, better access and open convenient hours for the working person Reviewed on: 10th March 2023

Helo metro

I am glad to have a metro bank and everytime they respond to customer verifications in a proper manner and i love it. Reviewed on: 10th March 2023

Only Bank worth using

I once had my purse stolen whilst commuting in London, I walked into a Metro Bank branch and explained how I was now stranded with no cash and card. The team made me tea, sat me down and supported me and within 10 minutes had printed me a new card. They offered to call someone and get me a taxi. I recommended this bank to everyone; they came through when I needed it the most and I’m forever grateful for their customer service that goes beyond any other bank. Reviewed on: 10th March 2023

Great banking

I'm happy to have my account in Metro bank. Nice staff in bank branch, very helpful and quick service. Reviewed on: 10th March 2023

Great bank and very helpful when needed.

Since joining Metro Bank, customer service has been great, not only that the banking system online is the best I've yet used and so easy but yet secure. Reviewed on: 10th March 2023

Great help with getting account up and running and helping young people understand there banking

Great experience so far great works with good customer service beast bank to go and get set up I would say Reviewed on: 10th March 2023

kind and gentle to customers

They are really kind to customers and make us comfortable and get things done fast. The most superb fact is that they are available 7 days a week. Reviewed on: 10th March 2023

Flexible and reliable

Never have any issues with them. Always on the ball to help get my problems sorted in no time! Reviewed on: 10th March 2023

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