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Metro Bank: Current account reviews

Name: Current account
Rating: 4.80 (10579 reviews)

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4.80

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

Metro Bank Current account reviews (10579)

Review of the Metro Bank, Current account:

Current account.

They are always efficient, approachable and pleasant. it is exactly what I would wish a current account to be. Reviewed on: 14th August 2024

Brilliant customer service

Always brilliant customer service, the extended opening hours are extremely helpful, and the in store card replacement is great Reviewed on: 10th March 2023

Good service helpful staff

A good bank no fuss staff are helpful Reviewed on: 10th March 2023

Great customer service

Always been great, being open 7 days a week, having a personal banker with private banking who I have a relationship with and can email with issues. Plus the safety deposit locally is great too. Reviewed on: 10th March 2023

Issuance of debit credit

Excellent for reception of customers, solving their issues, and giving debit cards there and then Reviewed on: 10th March 2023

High quality Service

Very welcoming and high professional staff. Reviewed on: 10th March 2023

Fast in resolving problems,

Whatever the issue with you account they respond quick and get to good result, Nice customer service in bank and on phone Reviewed on: 10th March 2023

5 star bank

Always helpful and money transaction is very fast. Reviewed on: 10th March 2023

Customer focused

So convenient with long opening hours including Saturdays and Sundays. Love to be welcomed into the back by name. Always made to feel like the bank’s most important customer. Reviewed on: 10th March 2023

Abi

Metro is the best bank I ever have Reviewed on: 10th March 2023

Great Bank

So nice to be able to visit the bank and be welcomed by excellent staff. Always there to help Reviewed on: 10th March 2023

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