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Metro Bank: Current account reviews

Name: Current account
Rating: 4.80 (10579 reviews)

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4.80

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Easy and simply

Clean and clear bank, got everything and also nice Mastercard Reviewed on: 10th March 2023

Great bank

Profession and very approachable staff. Love 7 days a week opening and late nights. This is helpful when you work late Reviewed on: 10th March 2023

Customer Service

I can honestly say that I have never before experienced such amazing customer service. Both in my local branch and on the customer service telephone line, the staff are not only very efficient but also extremely polite, respectful and focused. Nothing is too much trouble. Reviewed on: 10th March 2023

The best customer service

Every time I had an issue with my pin or a new card to print they so speedy.the service so perfect .they are so friendly and passionate about us .they available most days. I cannot find any more words to describe them. Reviewed on: 10th March 2023

CURRENT ACCOUNT

WELL WITH A LOST DEBIT CARD IMMEDIATELY IN THE BRANCH THIS CAN BE CREATED AND REPLACED WITHIN 10MINUTES Reviewed on: 10th March 2023

Great Bank

Great Bank, flexible hours, good service Reviewed on: 10th March 2023

Exceptional service

Metro bank was the only high Street bank who was prepared to open an account for me when I arrived in the UK. They subsequently also opened a savings and a credit card account for me. Always friendly and efficient. Reviewed on: 10th March 2023

Change in app

They should change in app like change the address and get statement as well. Reviewed on: 10th March 2023

So easy

Easy to call in the phone not waiting for hours to talk to someone, app is so easy , easiest banks I have ever used Reviewed on: 10th March 2023

Friendly staff

Good experience at all thr time..staff is always very friendly and helpful. Reviewed on: 10th March 2023

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