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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Perfect

I've even opened an account for my 16 Yr old son with Metrobank. That's how much I love their service. Reviewed on: 10th March 2023

Amazing customer service and quick responses

I recently had to have my address changed and title of my name changed, the staff at metro did it in 15 minutes and issued me with new card as well at the same time. As I bank with others as well, I had to wait at least 48 hours before I can even order statements with my new name. Reviewed on: 10th March 2023

Great service

Everytime I have had a request from them or a problem my side that I needed sorting out they were always quick to help while I was there and was never to much for them to make sure I was all sorted before leaving. Very friendly and helpful staff aswell. First bank account and only bank account as I have no need to go anywhere else. Reviewed on: 10th March 2023

Very easy to navigate the mobile banking app

The staff were really helpful and friendly, they are available 7 days a week and my local bank always has treats both for me and my dog . Reviewed on: 10th March 2023

Friendly and helpful

So I’ve banked with a few banks in the past but by far metro have the best and friendliest customer support team, Great perks and interest rates Reviewed on: 10th March 2023

Customer, not profit focussed

Opening hours, counter staff availability and warm welcome at every store. I joined Metro a few years ago having become disillusioned with so many of the traditional British banks and I have yet to experience a negative encounter with them. Reviewed on: 10th March 2023

Awesome Bank!!!

Awesome Bank that competes and beats the old brick and mortar banks. Reviewed on: 10th March 2023

Open 7 days a week

Metro Bank open well before 8.30am and close at 6pm. No other bank does that. Other banks are closing their high street stores. Metro Bank are doing the opposite. Metro Bank will continue being successful because they get it. Customers need face to face personal service, not only on-line. Thanks Metro Reviewed on: 10th March 2023

Great, convenient banking

We changed to Metro because our bank branches were closing everywhere. Although we mostly do online banking, it's great knowing that we can visit a branch close by! Reviewed on: 10th March 2023

Great customer service

Great customer service and always a joy to interact with the staff Reviewed on: 10th March 2023

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