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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Best Bank in the UK

I have had a very good experience with metro bank Reviewed on: 10th March 2023

Highly recommend Metro

I love that I can get to a branch and speak to humans. The ease of the banking app. The security systems in place. I left HSBC for metro and would highly recommend the switch! Reviewed on: 10th March 2023

Super easy to use and great customer service

I’ve never had ani major problems with them. I’ve used their customer service to ask a few questions and i need it a little bit of help. The employees on the phone were so polite and patient . The app is easy to use as well . They do have regular maintenance off the app , but at least they fixe it . Reviewed on: 10th March 2023

Amazing

An amazing bank that go above and beyond helping customers. From letting dogs in for treats, to chatting with my little boy who's autistic while I do my banking. Reviewed on: 10th March 2023

Perfect

Open hours are great, friendly staff and everything you could ask for. Reviewed on: 10th March 2023

Service delivery cannot be compared

All the time need service its available Reviewed on: 10th March 2023

Easiest bank to communicate with

Friendly staff whether it’s in the branch or over the phone customer service. Reviewed on: 10th March 2023

Great bank

They were so kind to me when I moved to this country and helped me set up a bank account Reviewed on: 10th March 2023

Metro Bank

Metro bank is a very reliable bank. I have had no problems and I have been banking with them for 4-5 years. I would recommend Metro Bank to anyone that talks about opening a bank account. Metro Bank is also really good as you can get your card the same day and the set up process is very easy. Reviewed on: 10th March 2023

Service with civility

I have always been treated politely and efficiently by the staff on each and every occasion, and advice and information freely given, as opposed to my previous banks. Reviewed on: 10th March 2023

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