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Metro Bank: Current account reviews

4.86
Based on 10,570 reviews, last reviewed 27th May 2025
90% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
6%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

I have been with Metro bank for over six years now,... I have been with Metro bank for over six years now, and it's been a breeze really. The app is easy to navigate and self explanatory. Every time I need... Read more Reviewed on: 27th May 2025
Lucie C's avatar
Lucie C

Latest lowest rating:

1

Reported fraud activity already 4th time with differ... Reported fraud activity already 4th time with different companies taking money out , and no clear solution offered, actually they make you feel as if... Read more Reviewed on: 7th January 2025
BM's avatar
BM

About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10570)

Great bank

5
Great bank with great opening times friendly staff Reviewed on: 10th March 2023

Friendly bank.

5
Sorted out a security problem over the phone very efficiently. Reviewed on: 10th March 2023

Best bank in uk

5
I couldn't ask for better service both in person and online support Reviewed on: 10th March 2023

Fastest customer solution

5
Metro Bank has provided the best and fastest customer service among any of the other bank services I've taken. Their customised customer solution is absolutely amazing. Reviewed on: 10th March 2023

Modern banking

5
From the beginning, Metro has raised the bar in the UK banking world. Because of them, I was able to get a bank card and start an amazing job. They have a uniformed amazing customer service, across every branch which I have visited. I never worry about my bank card being lost or stolen. One quick tap on the app I can prevent others from using it. Then I can replace my card on the spot in store! They open late, accommodating the modern work patterns. I do extreme shift work, this is the ONlY physical bank which opens 7 days a week and until 8pm mon-sat. Thank you Metro for being pioneers. Reviewed on: 10th March 2023

Good service

5
It’s good to have the bank in Guildford when others are closing Reviewed on: 10th March 2023

Convenient friendly easy

5
Metrobank is the best bank I have ever used. Firstly their opening hours are very convenient as I can head to the bank after work rather than have to take off time during the day. The bank staff are very friendly and always on hand to help. And the app is very easy to use and feels very secure. Reviewed on: 10th March 2023

It has been very good

5
It has been very good and I love the service that metrobank provides without the hassle Reviewed on: 10th March 2023

My review

5
Metro is a great bank, it’s easy to open an account and you can go to a branch to get everything hung sorted same bay Reviewed on: 10th March 2023

everything

5
customer service, ease of use, the phone line, the app everything is perfect Reviewed on: 10th March 2023

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