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Metro Bank: Current account reviews

Name: Current account
Rating: 4.86 (10576 reviews)

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4.86

Based on 10,576 reviews, last reviewed 25th Mar 2026

400% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

New debit card Current account it’s ok. Only one thing is not comfortable like few years ago. Now it’s not possible get new debit card at the branch. They can sent i... Read more Reviewed on: 25th March 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10576)

Metro bank is an excellent bank

The staff are so helpful and the service there is brilliant Reviewed on: 10th March 2023

Amazing bank, amazing customer service, amazing banking app.

Amazing bank, amazing customer service, amazing banking app. Best banking experience I’ve ever had with any bank. Reviewed on: 10th March 2023

Great professional and personal service

I enjoy using my local Metrobank. It is open every day. Every time I enter I am always promptly greeted and given a kind assistance to see a Metro Bank team member. They assist me with enquiry in a friendly and knowledgeable manner. My visit is usually completed in less than 10 minutes, they resolve any issues very quickly or in a timely manner. I especially like how they can provide me with a new debit card on the spot. I have convinced my husband and children to open new accounts with Metro Bank, it is stress-free banking. Customer service is the best compared to other banks where I hold other accounts. It is modern banking with traditional courtesy. Metro bank understands what customers want in banking and which many banks have forgotten. Reviewed on: 10th March 2023

Good Customer Service

metro bank as good customer good in app experience Reviewed on: 10th March 2023

Their customer service is amazing from when a customer walks in the store they assist you and offer help, they take responsibility of their customers and try their best to solve any issues.

My experience is always been great when I visit the bank as previously mentioned they always offer help and take well care of their customers . Reviewed on: 10th March 2023

Helpful for oldies too

I’m useless at online banking, or so I thought. My Metro in Sutton helped this old girl “get with it” can’t Thank them enough . Reviewed on: 10th March 2023

Ease of opening a current account

Opening my current account was easy and smooth Reviewed on: 10th March 2023

Best Masters Debit Card

The service for the tap-in in the best! Reviewed on: 10th March 2023

Yeh

Open 7 days a week good service nice in conversation with the people who is working there Reviewed on: 10th March 2023

Brilliant customer service

Always friendly. Greeted at door to point us in right direction. Brilliant staff. Reviewed on: 10th March 2023

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