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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Fantastic Bank

Everyone in the Metro in the branches that I have visited, all have displayed fantastic customer experience skills. Nothing is an issue with them. Your issues and queries are dealt with in a professional and timely manner. The branches are always clean and well maintained. Reviewed on: 10th March 2023

Metro Bank

There the best bank in UK reason being if you need a new card you can go in store and they print there and then Reviewed on: 10th March 2023

Very good staff and service

I glad because I have account in metro bank. Really good service. Reviewed on: 10th March 2023

Metro bank is an excellent bank

The staff are so helpful and the service there is brilliant Reviewed on: 10th March 2023

Amazing bank, amazing customer service, amazing banking app.

Amazing bank, amazing customer service, amazing banking app. Best banking experience I’ve ever had with any bank. Reviewed on: 10th March 2023

Great professional and personal service

I enjoy using my local Metrobank. It is open every day. Every time I enter I am always promptly greeted and given a kind assistance to see a Metro Bank team member. They assist me with enquiry in a friendly and knowledgeable manner. My visit is usually completed in less than 10 minutes, they resolve any issues very quickly or in a timely manner. I especially like how they can provide me with a new debit card on the spot. I have convinced my husband and children to open new accounts with Metro Bank, it is stress-free banking. Customer service is the best compared to other banks where I hold other accounts. It is modern banking with traditional courtesy. Metro bank understands what customers want in banking and which many banks have forgotten. Reviewed on: 10th March 2023

Good Customer Service

metro bank as good customer good in app experience Reviewed on: 10th March 2023

Their customer service is amazing from when a customer walks in the store they assist you and offer help, they take responsibility of their customers and try their best to solve any issues.

My experience is always been great when I visit the bank as previously mentioned they always offer help and take well care of their customers . Reviewed on: 10th March 2023

Helpful for oldies too

I’m useless at online banking, or so I thought. My Metro in Sutton helped this old girl “get with it” can’t Thank them enough . Reviewed on: 10th March 2023

Ease of opening a current account

Opening my current account was easy and smooth Reviewed on: 10th March 2023

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