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Metro Bank: Current account reviews

Name: Current account
Rating: 4.80 (10579 reviews)

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4.80

Based on 10,579 reviews, last reviewed 10th Jul 2026

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

Metro Bank Current account reviews (10579)

Review of the Metro Bank, Current account:

Current account.

They are always efficient, approachable and pleasant. it is exactly what I would wish a current account to be. Reviewed on: 14th August 2024

How Banking service SHOULD be! Great job!

I have always recieved a friendly and helpful service and have recommended people many times. I prefered the personal touch and the face to face help here. I also used to have my business banking with Metro which was also a great service! Reviewed on: 18th March 2021

Being with Metro Bank

I'm glad to be with a bank that are open the most days of a whole year; unlike other banks. I am also impressed with the 24 hour customer service who have helped me in the middle of the nights. Since being with Metro Bank back in 2013... I have been delighted - many thanks! Reviewed on: 18th March 2021

Poor customer service/ very disappointed

I have recommended 4 or 5 people to metro bank, but recently I had a real bad experience with your customer service and I am currently looking to change banks Reviewed on: 18th March 2021

Easy and userfriendly interface

At all times Metro Bank is a user friendly bank and their digital banking experience works well Reviewed on: 18th March 2021

service and availblity

Real People no fuss just do it for you. Reviewed on: 18th March 2021

definitely the best bank in Uk.

The only bank in Uk working 7 days a week. Not like so called bank Barclays with their extended working hours 9.30-2pm and off on Wednesdays. Metro bank definitely do cares about their customers Reviewed on: 18th March 2021

Brilliant bank

From the moment i joined Metro Bank they have been extremely helpful, professional and proficient. Their customer service advisors are always warm and friendly, plus they always resolve any issues that i have. Amazing Bank!!! Reviewed on: 18th March 2021

Good service

Good and quick services staff are always helpful Easy to print off new card when ones lost or stolen and with precise problem solving Reviewed on: 18th March 2021

Top Class Service

Always helpful, cheerful and willing to go the extra mile to help you Reviewed on: 18th March 2021

I'm a fan, not a customer!

I have nothing but good things to say about Metro bank, and I wouldn't say that about any other bank (and I've had accounts with many different banks over the course of my banking history). In all the time I've held my account with them, I've admired and respected their methods, procedures, and customer service. I remember reading their book, Fans Not Customers, and was already sold. But obviously the proof would be in the pudding... and it was. I'm not a fan of banks at all, indifferent at best, but every time I've been into my Metro branch for something, I've walked out not quite believing how easy they made my life, and how quickly and seamlessly they solved my problems. I'm a customer in other banks, I'm definitely a fan with Metro Bank. Reviewed on: 18th March 2021

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