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Metro Bank: Current account reviews

Name: Current account
Rating: 4.80 (10579 reviews)

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4.80

Based on 10,579 reviews, last reviewed 10th Jul 2026

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

Metro Bank Current account reviews (10579)

Review of the Metro Bank, Current account:

Current account.

They are always efficient, approachable and pleasant. it is exactly what I would wish a current account to be. Reviewed on: 14th August 2024

A bank that makes you feel personal

Quite simply the best bank I have ever been working with, the customer services are second to none, always helpful and make you feel like the bank cares, this is so important and makes me feel secure. The service on the telephone and walking into the bank makes you feel important, always quick to solve any issues and offer there products with no pressure.thank you metro bank, I will be banking with you for many years to come, your vey professional keep it up and stay safe regards Reviewed on: 18th March 2021

fabulous

From start to finish metro bank made things simple yet personal. Everything was explained well to me but more importantly my needs were listened to. I opened my account in the Bristol branch and from my first contact with Matthew, he quickly and smoothly arranged for a meeting with Joshua, who would be going over my options with me. We discussed my business and it was refreshing to find a bank as passionate about my business as I am. While Joshua arranged my account with Matthew I was greeted by another employee Callum who was equally educated with update to date knowledge and information for me. I can truly say I've never experienced a more human bank. Real quality employee who are a perfect representation of a fantastic bank. I even left branch with lolly pops and money boxes for my children. I can highly recommend this bank Reviewed on: 18th March 2021

Good bank

I m just applied for the account Reviewed on: 18th March 2021

Worst Bank Ever!

Metro Bank is the worst bank ever. Their customer service sucks. Please stay away from them! Reviewed on: 18th March 2021

Unique trustee and accessible

Great online support. Outstanding service in branch and viral Reviewed on: 18th March 2021

Absolutely AMAZEING

All representatives have a truereflection of the metro bank values. They have always provided an exceptional service both in store and over the phone Reviewed on: 17th March 2021

Mrs

Very good service. Convenient bank opening hours. Helpful staff. Reviewed on: 17th March 2021

Very good bank always open.

Never had trouble with my money or its safekeeping and my closest bank is always open when i go. The queues are not to long and if they are i have been attended to very quickly Reviewed on: 17th March 2021

The best

The metrobank is my best curent cont wich I havet Reviewed on: 17th March 2021

Friendly customer service

I joined in December with metro Bank because I wasn't happy with my previous bank I had been with for years. Opened an account online as it was the better option in amongst this lockdown. The process was easy and overall took me 35mins after having to wait for metro Bank to verify my ID. Got my debit card within a couple days and once the pin code arrived a day later. activating the card was simple and was pleased to be able to talk to a UK call handler they were friendly and professional and easy to understand. It's been 3 months now and I'm still happy I changed to metro Bank. Reviewed on: 17th March 2021

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