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Metro Bank: Current account reviews

Name: Current account
Rating: 4.88 (10570 reviews)

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4.87

Based on 10,570 reviews, last reviewed 27th May 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

I have been with Metro bank for over six years now,... I have been with Metro bank for over six years now, and it's been a breeze really. The app is easy to navigate and self explanatory. Every time I need... Read more Reviewed on: 27th May 2025

Latest lowest rating:

1

Reported fraud activity already 4th time with differ... Reported fraud activity already 4th time with different companies taking money out , and no clear solution offered, actually they make you feel as if... Read more Reviewed on: 7th January 2025

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

Metro Bank Current account reviews (10570)

Review of the Metro Bank, Current account:

AVOID THEY WITHHOLD YOUR CASH

BEWARE. THEY DO NOT LET YOU WITHDRAW YOUR MONEY! I understand this bank does not have branches in all cities. This bank is not accepted at local post offices either. So you have to go to pay to use ATMs or go into town. As a disabled person these limited ways of withdrawing cash were causing issues as I wanted more than the maximum daily limit (£300) in one go. So I called the customer service line and received the all clear for a “large” cash withdrawal - I do not class £1000 as a large withdrawal. However, I had to withdraw the money in 5-10 minutes. I told the representative I was not near a bank that day. I was told to call back when I was outside the bank/ATM and wanted to withdraw the money. Two days later I did just that. The first representative had me explain the situation. I was then passed to her colleague. Where no information was passed on and I had to repeat myself. I was told it would be a two minute call. 30 minutes later I still have the extremely unhelpful representative asking me to hold and asking for a second time why I want to make “such a large withdrawal”. I was stood in the bank, not good for my disability after several failed spinal fusions and a chronic pain sufferer. The representative was not in any way empathetic to the fact I had special assistance on my file. He did not increase my withdrawal limit. He would not put me onto a manager. Absolutely livid I drove home, frozen food thawing due to the amount of time spent on the phone to metro at a bank where I could withdraw the monies securely. I called “customer service” again - I use this term loosely for this “bank”. I request to speak to a manager. After 20 minutes I’m told I can speak to a supervisor not a manager. I said that I wanted to speak to a manager to make a formal complaint about staff withholding MY money. So I then ask to close my account. I’m then asked “why”… Seriously? - they can see my notes and brief exchanges with the current advisor. I’m then told the current advisor cannot do this, I’d have to be put through to a different department. Whilst on the phone to this authoritarian money withholding pathetic excuse of a bank I’m on my laptop opening a new account. I find they can switch my account and will pay me to do so. So I put the phone down whilst holding for the closure department and do a switch online - with a real bank that lets me have a daily limit of £1000 if I want it, no 5-10 minute window to get my cash and single use. My message to everyone about this institution is to avoid them. Your money is not safe here. The fact they don’t want you to withdraw cash proves that. TO METRO - IT IS MY MONEY IF I WANT TO WITHDRAW IT AND SET IT FIRE THAT IS MY BUSINESS NOT YOURS. HOW DARE YOU! DISGUSTING! Reviewed on: 7th July 2023

I have been with Metro bank for over six years now,...

I have been with Metro bank for over six years now, and it's been a breeze really. The app is easy to navigate and self explanatory. Every time I needed to go into my local branch I have always been helped promptly. The app is so easy and complete that one hardly ever needs to phone them up or go to a branch. Overall I'd recommend Metro Bank Reviewed on: 27th May 2025

Metro bank

I love metro bank I have been a customer since I was 11 years old they are a great financial institution but over the last year they have removed some great features that other banks didn’t have to offer such as their in store card printing service which was very convenient in the unfortunate incident of losing a card instead of having to wait for 5 working days to get a new one I could pop in store and get a new card within 5 minutes and another unfortunate thing with metro bank is their operating hours they used to be open from 8am to 8pm 7 days a a week but over the last years they have reduced their hours significantly and are also now closed on Saturdays and Sundays Reviewed on: 16th April 2025

Great bank very secure and very good customer service

Great bank very secure and very good customer service Reviewed on: 2nd April 2025

Brightest smiles around, love the branches.

Never had any issues with them ever, always super polite & smiley whenever I visit a branch. Love the fact they cater so well for dogs too! Reviewed on: 2nd April 2025

Good service, not a charge from Europe.

Good service, not a charge from Europe. Reviewed on: 25th March 2025

One of my favourite banks

Banking with metro bank for over 10 years. Customer service from all staff (phone and in branch) are excellent and English speaking. Atomsphere in the branches are unique and friendly. Queues have always been minimal. Quick and easy to get new bank card when lost, relaxed and trendy service but safe and secure. Everything is easy to set up from ISA's, savings to current accounts. Reviewed on: 19th March 2025

always answer my queries with one phone call, hardly...

always answer my queries with one phone call, hardly ever have to wait for the phone to be answered, are brilliant Reviewed on: 7th March 2025

No waiting for replacement debit card

I lost my debit card. Popped into the bank and they issued a replacement straight away. Staff were very pleasant and efficient. Reviewed on: 1st March 2025

Most friendly on line banking services banker

User friendly services easy to navigate and excellent customer care never disappoints Reviewed on: 27th February 2025

Was good before but now have fees for payment abroad

Was good before but they changed now there is fees now on payment abroad which wasn't the case before Reviewed on: 27th February 2025

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