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Metro Bank: Fixed Term Savings reviews

Name: Fixed Term Savings
Rating: 4.76 (223 reviews)

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4.64

Based on 223 reviews, last reviewed 24th Sep 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

Fantastic service online and in person. Fantastic service online and in person. Offered me a brilliant 5.91% rate. Easy to sort at maturity. No hassle. Great online website Reviewed on: 5th December 2024

Latest lowest rating:

1

No empathy or flexibility whatsoever In June 2025. I was in the process of buying a home for my family. At the same time, I renewed a fixed-term savings account with Metro. When I was lat... Read more Reviewed on: 24th September 2025

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About this product

Metro Bank savings reviews can help you to find out more about life at Metro Bank. How easy is it to contact Metro Bank? And how friendly are they? Our Metro Bank savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Metro Bank Fixed Term Savings reviews (223)

Review of the Metro Bank, Fixed Term Savings:

Racist bank

Dear All, For sometimes I was checking saving rates on google and finally decided to open an online Metro saving account. After wasting over half an hour and trying to open an account, Metro website was keep informing me something has gone wrong and I need to retake another photo of my ID card. After number of unsuccessful attempts, I contacted Metro customer services and explained the issue, then I was told to attend in person with ID card at any Metro branch to deal with the issue. When I attended Wimbledon Metro branch the lady assistant told me the reason for not being able to open an online account was because I born in Iran and they need to send a copy of my passport and ID card to different office to check my record prior opening an account. I was shocked as soon as I heard that and responded to her that this is a direct an open racism, this has no place in the UK and Europe and I will complain about this. Just to inform you all, that, I have been living in London since 1986, completed A levels/universities and opened number of bank accounts and never been subjected to such a racism. This bank better either change its regulation or take its nonsense back where it came from. Reviewed on: 29th December 2023

Best saving account in UK

Best fixed term saving rates in the UK Reviewed on: 3rd April 2023

Excellent customer service

Good products. Actual real people to help you. Late opening is a huge bonus too. Reviewed on: 3rd April 2023

The Southampton branch of The Metro Bank

The service and customer care at the Southampton Branch of The Metro Bank is second to to none.. The efficient and polite staff are always a pleasure to deal with, regardless of the size of the transactions my wife and I have made. Reviewed on: 3rd April 2023

My all dreams with metro bank

I’m very happy with confidence my job thanks metro Reviewed on: 3rd April 2023

So helpful staff

The opening hours are so useful when you work full time . And the follow up I had when setting up my account was very important to me as it guided me all the way until I was confident and happy with my choice. Reviewed on: 3rd April 2023

Top

Top bank. Very happy with their services, customer service and the fact they're open 7 days Reviewed on: 3rd April 2023

Absolutely love banking with them

Metro are so helpful , whenever there is an issue it’s easy to communicate with them , they are super friendly and I absolutely enjoy banking with them Reviewed on: 3rd April 2023

Helpful staff

Metro banking like the old way and the modern way staff always helpful and will give you best advice Reviewed on: 3rd April 2023

Decent

Good bank that has many branches around the uk. The app is good which is important to me when I’m out and about. Reviewed on: 3rd April 2023

Competitive Products

Accessible 7 days a week and staff friendly and knowledgeable. Reviewed on: 3rd April 2023

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