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Mettle by NatWest: Business banking reviews

View other Mettle by NatWest products
4.81
Based on 4,593 reviews, last reviewed 11th Sep 2026
100% decrease in 5 star reviews
in the past 90 days
67% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
94%
See only 4 star reviews
5%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Brilliant app, great customer service, no bank fees... Brilliant app, great customer service, no bank fees for business, just awesome. Reviewed on: 20th August 2026
Clint Hammond's avatar
Clint Hammond

Latest lowest rating:

1

Lost my money. Couldn't tell me how. Mettle lost £5k of my money in their system, and despite me giving them all of the relevant tracking numbers and instruction ID, they could not tell m... Read more Reviewed on: 11th September 2026
Jacob Clapson's avatar
Jacob Clapson
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About this product

The Mettle by NatWest business account has features to help you get paid faster and manage your tax.

You can use Money Pots to automatically save for tax and you could earn interest on credit balances.

Mettle by NatWest business account reviews help you find out what it’s really like to be a customer. If you’ve used Mettle by NatWest before, you can also leave a review and share your experience.

Review Mettle by NatWest: Business banking now

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Mettle by NatWest Business banking reviews (4593)

Nothing else like it

5
easy to use. Easy analysis. Easy to access, safe and secure. Everything available at the click of a button Reviewed on: 18th March 2025
Vivek C's avatar
Vivek C

5 star bank, and a happy customer!

5
I have banked with Mettle for 2 years now, and I’ve never had a single issue. The app is super user friendly, and the process of sending and transferring money, as well as creating money pots is seamless. During my time banking with them I had to go through the process of changing my type of account, which I was slightly nervous of, however they made the whole process really easy. I had regular communication, and was able to troubleshoot at ease using their ‘get help’ function in the app. I’m super happy with Mettle, and will continue to bank with them for my business ! Reviewed on: 18th March 2025
Amy B's avatar
Amy B

If you're a business owner, this is the bank for you.

5
As a business owner, having a bank account that is user friendly, no nonsense, and intuitive, is key. When I first started my business, I scoured the internet looking at reviews and recommendations from friends and Facebook posts, Mettle and the FreeAgent integration stood out for me. So many fellow business owners have issues with their bank accounts, can't figure out how to categorise their transactions or have to manually input data in to their accounting software. Mettle is incredible easy to use, predicting my transactions. The UI is clear and user friendly. I wouldn't use another bank account and always recommend Mettle in my self employed advice groups. Reviewed on: 18th March 2025
Megan P's avatar
Megan P

So helpful, easy to used and understand.

5
So helpful, easy to used and understand. Setting up rules & pots makes running my business much less of a hassle! Reviewed on: 18th March 2025
Martha H's avatar
Martha H

Had no problems with Mettle.

5
Had no problems with Mettle. Seamless banking. Dont knoww irs there but it is to keep my business banking secure. Reviewed on: 18th March 2025
Mark T's avatar
Mark T

Whenever I have needed to contact Mettle I have rece...

5
Whenever I have needed to contact Mettle I have received helpful advise, the people I have spoken to have been very polite and willing to help Reviewed on: 18th March 2025
Mandy W's avatar
Mandy W

Never had a problem.

5
Never had a problem using mettle Reviewed on: 18th March 2025
Annaleaze's avatar
Annaleaze

Worth is mettle

4
Been with mettle for numerous years now I personally think the customer service waiting time is longer now then previously Reviewed on: 18th March 2025
Gary k's avatar
Gary k

Good customer service and proactive attitude

5
Good customer service and proactive attitude Reviewed on: 18th March 2025
Matilde M's avatar
Matilde M

Love the ease of using the app for banking

4
Love the ease of using the app for banking. Not had to use the customer service much -i t's not as direct as speaking on the phone but worked okay so far. Paying things in with a bar code is revolutionary! So easy, every bank should do it. Reviewed on: 18th March 2025
Jenny H's avatar
Jenny H

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