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Monese: Money Account reviews

View other Monese products
4.70
Based on 5,954 reviews, last reviewed 21st Aug 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
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7%
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5%

Latest highest rating:

5

I am happy with my choice of this bank. I am happy with my choice of this bank. It's easy, simple and fast Reviewed on: 11th April 2025
Anonymous A's avatar
Anonymous A

Latest lowest rating:

1

This bank is fraud when i apply i submitted everythi... This bank is fraud when i apply i submitted everything after that they block my device app not working when i email them they say decsion made what de... Read more Reviewed on: 21st August 2025
Md Fohad Hassan Lodi's avatar
Md Fohad Hassan Lodi
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About this product

An award-winning current account you can open instantly on your mobile. Our technology enables people to travel, live or work freely, anywhere in the world.

Monese Money Account reviews (5954)

Review of the Monese, Money Account:

An ethical bank with great customer service.

5
An ethical bank with great customer service. Reviewed on: 9th April 2024
Tim Lightbourne's avatar
Tim Lightbourne

Block my account not knowing for how long

1
Hello, I have had 3 years this account and I was super happy. But changed my phoned and got blocked. I would only like to understand the time frame for how long i wont access my account as my everyday life depends on those funds. They say temporarily but how long is temporarily? I have read the term and conditions and they say why it might have happen, but no answer on how long, nor an explanation of the process is going and when would be back to normal. If this will take weeks !!! I need to find a solution! as I would need to soon buy food in the supermarket, for instance, and if I do not have access how would i do it? I also have seen that the messages that Monese is answering in these reviews are actually the same answers giving by mail. So thank you Monese but I do not need to read again the reasons why, nor the support mail they are not answering emails. Would be great if they could just give more of information and framework to the people who hold the account, as we are trusting the bank with the money we earn through our own labor and effort. If we cannot access to our own financial support, the stress is immense. Blocking as a support system for security I understand, but no communication on how long it will take and the route of work, I am sorry, I cannot. Reviewed on: 17th August 2021
Manuela Moscoso's avatar
Manuela Moscoso
Reply from Monese Hi Manuela - we're really sorry you've experienced issues accessing your account. We've just checked with the team and understand these should have been solved in the meantime, but please feel free to let us know if there's anything else we can help you with. Response date: 20th August 2021
Monese
Monese

YOU ARE CROOKS

1
My universal credit got stuck in this stupid account. You guys have stolen money from me and my 2 year old daughter. And I don’t want to see any fucking reply back from the team about please wait for us to respond. BECAUSE YOU DONT RESPOND AT ALL. so I’ve copied my local mp and the Onbusmen team into a complaint email. And hopefully they can sort it out. This isn’t acceptable and I promise you I’m going to reply a complaint Email every single day until I get my money back you dirty thieves. I hope someone sues this dirty company. Reviewed on: 12th August 2021
Mely K's avatar
Mely K
Reply from Monese Hi Mely - really sorry to hear you're having issues accessing your account and getting through to our team. Please make sure you emailed us from the email address registered to the account and the team will assist you as soon as they can. Response date: 20th August 2021
Monese
Monese

Scam

1
All I did was change my phone then my account was blocked! No telephone number to be able to talk to someone just emails which say wait for contact from our compliance team! Not heard a word from the compliance team tried Facebook Twitter to no avail so I will be reporting Monese to the financial ombudsman this is not a way to run an online bank total scam! I want MY MONEY BACK! Reviewed on: 11th August 2021
Amanda Wild's avatar
Amanda Wild
Reply from Monese Hi Amanda - really sorry to hear you've experienced issues accessing your account. We've just checked with the team and it looks like these should have been resolved in the meantime, but please feel free to let us know if there's anything else we can help you with. Response date: 13th August 2021
Monese
Monese

Scam

1
Stay away, money scammers, are they actually allowed to get away with this without even a response, who regulates them?, luckily I only had a few hundred it but how many people are the scamming daily Reviewed on: 3rd August 2021
phil king's avatar
phil king
Reply from Monese Hi Phil - really sorry to hear you feel this way. If you're having any issues with your account, then please get in touch on [email protected] and the team will check this for you. Response date: 5th August 2021
Monese
Monese

Stay away complete scam

1
Monese froze my account last December and after numerous complaints and numerous emails back and forth they refuse to respond to I still have no access to my money and still can’t get through to this scam of a bank - have complained every possible way … NEXT STEP I WILL BE GETTING LAWYERS INVOLVED AS THE DAMAGE THEY HAVE CAUSED HAS MADE ME HOMELESS IN A WORLDWIDE PANDEMIC AND LEFT ME PENNILESS. Monese when are you going to reply or give me my funds back??? Acc 22099208 Reviewed on: 24th July 2021
vaysa23@icloud.com's avatar
[email protected]
Reply from Monese Hi there - sorry to hear you're having issues with your account. We sometimes might need to temporarily block accounts, just to make sure we comply with all the regulations and can keep you and your money 100% safe. You can find more details on monese.com/blog/blocked-account and please wait for the team to come back to you with an update. Response date: 28th July 2021
Monese
Monese

Fucked up

1
So am locked out after putting the app into a new phone. Just once I wanted a real reply from a real person I read all the comments and the reply were the same sorry for your problem wait for email from the team that never comes. Mean while people have no money no way to survive but it's easy to say just wait for the email just wait for the email go fuck your self's and your email Reviewed on: 22nd July 2021
T's avatar
T

Release my account

1
I got your response saying there is a reason why an account is blocked, I have read it millions of time I have not see anything that I have done out of it, and u have been quiet for ever on it, it is a month now that my account has been blocked without any word or response, I am already writing to FSA on this, because this is hurting and I don't know how a financial company can be so wicked blocking people account anyhow. Other standard banks are there, they never do such a thing, every where people talk wrong about monese, please release my account as I don't have any mail from you on what to do or what to expect, have sent mails millions of times, no response, please release my account. Reply to my mail Reviewed on: 21st July 2021
ALIMOT ATITEBI's avatar
ALIMOT ATITEBI
Reply from Monese Hi there - sorry to hear you're having issues with your account. We sometimes might need to temporarily block accounts, just to make sure we comply with all the regulations and can keep you and your money 100% safe. You can find more details on monese.com/blog/blocked-account and please wait for the team to come back to you with an update. Response date: 28th July 2021
Monese
Monese

SCAM and FRAUD activities

1
They block access to app/account without any reasons and explanations. Since 3 weeks no response from this fintech. I contacted: Uk: The Financial Conduct Authority (FCA) Belgium: The Financial Services and Markets Authority Feel free to contact also (to make an complaint): FPS ( Federal Public Service) of Economy ([email protected]) MONESE LTD should not continue any business activities as a fraud company! Reviewed on: 20th July 2021
Tomasz Bartosiewicz's avatar
Tomasz Bartosiewicz
Reply from Monese Hi Tomasz - sorry to hear you're having trouble with your account. The best thing to do is to check the email address registered to your Monese account for updates from the team. In the meantime, here's why we sometimes might need to temporarily block accounts: monese.com/blog/blocked-account Response date: 21st July 2021
Monese
Monese

Account blocked no email and no customer service

1
Say away at all costs they block accounts for you just getting a new phone. there no costumer service They give you the wrong information on how to solve a problem if you even contact them. like in my case they told me to uninstall the app as it was not letting log in then it blocks the account and takes them forever or if at all to fix it. IT NOT THE BLOCKING OF THE ACCOUNT THAT BOTHERS ME ITS THE LENGTH OF TIME IT TAKES THEM TO FIX IT AND THAT THERE'S NO COSTUMER SERVICE And they do not respond to resolver which is run by the financial conduct authority in the UK so even though it says on their website that they're follow the policies of the financial conduct authority they don't Reviewed on: 18th July 2021
Anthony Cryer's avatar
Anthony Cryer
Reply from Monese Hi Anthony - sorry to hear you're having issues with your account. We sometimes might need to temporarily block accounts, just to make sure we comply with all the regulations and can keep you and your money 100% safe. You can find more details on monese.com/blog/blocked-account and please wait for the team to come back to you with an update. Response date: 21st July 2021
Monese
Monese

Release my blocked accounts

1
Release my account please, am broke, I never do illegal business what I even have is not much and I am managing my self as a student, still you block me. Monese am tired, please . Have called millions of times, u don't pick, sent mail severally but you ignore it. This is a bad approach to a legit customer. Please release my account as it is almost 3wks now Reviewed on: 15th July 2021
Alimot's avatar
Alimot
Reply from Monese Hi there - sorry to hear you're having trouble with your account. The best thing to do is to check the email address registered to your Monese account for updates from the team. In the meantime, here's why we sometimes might need to temporarily block accounts: monese.com/blog/blocked-account Response date: 21st July 2021
Monese
Monese

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